LATAM Payments Ops Transformation Analyst

JPMorgan Chase & Co.; Ciudad de México; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Mexico City seeks a Business Analyst Associate within Payment Operations Transformation for LATAM. You will analyze end-to-end payments processes, document requirements, and support standardization across the region.

Collaboration with global teams and participation in Agile ceremonies will be required to ensure alignment with global standards. The role emphasizes process improvement, backlog management, and delivering concise governance-ready materials for sessions with

Formación

• 2–4 years of experience in business analysis, operations, or project delivery.
• Experience in process mapping and documentation (swim lanes, SOPs, controls).
• Hands-on Agile experience and proficiency with monday.com and Jira.
• Strong analytical skills and attention to detail.
• Bilingual in Spanish and English (written and spoken).
• Portuguese language skills preferred.

Responsabilidades

• Analyze end-to-end payments processes, identify pain points and root causes, and support the design of future-state improvements with a focus on standardization.
• Elicit and document requirements for process changes, including user stories, acceptance criteria, process maps, and SOP updates.
• Apply global delivery and documentation standards to LATAM initiatives and coordinate with global counterparts to incorporate best practices.
• Support Agile execution activities (refinement, sprint planning, demos, retros) and maintain backlog hygiene.
• Prepare concise materials for working sessions and governance forums, and facilitate workshops with SMEs to validate processes.
• Use monday.com and Jira to manage work intake, maintain backlogs, track delivery, and support dashboards and reporting.

Conocimientos

Business analysis

Process mapping

Agile methodology

Requirements documentation

Stakeholder communication

Herramientas

monday.com

Jira

Descripción del empleo

JPMorgan Chase & Co. in Mexico City seeks a Business Analyst Associate within Payment Operations Transformation for LATAM. You will analyze end-to-end payments processes, document requirements, and support standardization across the region.

Collaboration with global teams and participation in Agile ceremonies will be required to ensure alignment with global standards. The role emphasizes process improvement, backlog management, and delivering concise governance-ready materials for sessions with