Hybrid Technical Support Engineer (Hardware & Software)

Hewlett Packard Enterprise; México; Híbrido; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Career development programs

Inclusive, diverse culture

Descripción de la vacante

Hewlett Packard Enterprise in Mexico City is seeking a Technical Support Engineer to resolve complex hardware and software issues for customers across storage, servers, networking and virtualization. The role combines remote support with on-site collaboration in a hybrid model.

You will work with a diverse team, document solutions in the Knowledge Management System, and interact with customers to ensure high SLA adherence and satisfaction.

Formación

• Degree in IT, industrial engineering, or a related field.
• 2+ years of experience in relevant roles.
• English – intermediate/advanced.
• Experience with storage, servers, networking and virtualization.
• Familiarity with case management databases and tools.
• Excellent verbal and written communication skills.
• Phone and remote support experience.

Responsabilidades

• Resolve technical issues via phone, e-support and remote tools.
• Answer questions on features, specs, and repairs for products.
• Capture case summaries and resolutions in the Knowledge Management System.
• Proactively help customers avoid or reduce problems.
• Coordinate with team and Sales Pursuit as needed.
• Represent HPE at on-site visits, conferences or vendor meetings.

Conocimientos

Storage

Servers

Networking

Virtualization

English

Communication

Troubleshooting

Educación

IT-related degree

Herramientas

Case management databases

Descripción del empleo

Hewlett Packard Enterprise in Mexico City is seeking a Technical Support Engineer to resolve complex hardware and software issues for customers across storage, servers, networking and virtualization. The role combines remote support with on-site collaboration in a hybrid model.

You will work with a diverse team, document solutions in the Knowledge Management System, and interact with customers to ensure high SLA adherence and satisfaction.