Hybrid Customer Support Specialist

Hewlett Packard Enterprise; Región Centro; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health & Wellbeing programs

Career development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise in Mexico offers a hybrid role where you will work on average 2 days per week from an HPE office. The role focuses on providing professional solutions to end-users, dealers and service providers, handling escalated issues and maintaining customer satisfaction.

As an entry-level specialist, you will join a culture that values diversity and flexibility, with programs for personal and professional development and a commitment to inclusion.

Qualifications

• Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
• Basic knowledge in the field of Customer Relations. Verbal communication and customer service skills.
• Knowledge of microcomputer hardware, basic-level operating systems software.
• Demonstrated writing/correspondence skills.

Responsibilities

• Provide professional solutions to end-users, dealers and service providers via phone and written correspondence.
• Escalate issues for field employees, executives and channel regarding customer satisfaction, availability and pricing.

Skills

Customer relations

Verbal communication

Writing skills

Hardware basics

Education

Bachelor's degree or equivalent experience

Tools

Hardware basics

Job description

Hewlett Packard Enterprise in Mexico offers a hybrid role where you will work on average 2 days per week from an HPE office. The role focuses on providing professional solutions to end-users, dealers and service providers, handling escalated issues and maintaining customer satisfaction.

As an entry-level specialist, you will join a culture that values diversity and flexibility, with programs for personal and professional development and a commitment to inclusion.