Hybrid Technical Operations Engineer - L2 Support & Troubleshooting

Ebury; Ciudad de México; Hybrid; MXN 520.000 - 680.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Career development

Zusammenfassung

Ebury is seeking a Technical Operations Engineer in Mexico City with a hybrid work setup (4 days in-office, 1 day remote). You will support and troubleshoot across our engineering systems, coordinate incidents, and collaborate with software teams to improve workflows.

Strong Python development and English proficiency are required, with beneficial knowledge of cloud and Linux environments. The ideal candidate will participate in rotating shifts across time zones and contribute to a collaborative,

Qualifikationen

• Experience providing Level 2 (L2) support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.
• Strong ability to identify root causes and collaborate with code owners to prevent recurrence.
• Excellent written and interpersonal communication; able to uphold company values.
• English proficiency is required; knowledge of Spanish or Portuguese is a bonus.

Aufgaben

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
• Verify and document issues and bugs for accurate tracking and escalation.
• Manage incidents, including communication with stakeholders and coordination with development teams.
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Partner with trusted vendors to resolve service events.
• Work with software development engineers to enhance processes and conduct code reviews.
• Work on a collaborative rotation (shifts) to cover support on different time zones.
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.

Kenntnisse

L2 support

Python

Troubleshooting

English

Tools

AWS

Google Cloud

Linux

Salesforce Admin

Terraform

PostgreSQL

CI/CD

HTML/CSS/JS

Jobbeschreibung

Ebury is seeking a Technical Operations Engineer in Mexico City with a hybrid work setup (4 days in-office, 1 day remote). You will support and troubleshoot across our engineering systems, coordinate incidents, and collaborate with software teams to improve workflows.

Strong Python development and English proficiency are required, with beneficial knowledge of cloud and Linux environments. The ideal candidate will participate in rotating shifts across time zones and contribute to a collaborative,