Hybrid Site Reliability Engineer for Global Platform

GraceMark Solutions; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

GraceMark Solutions seeks a Site Reliability Engineer in Mexico City on a hybrid schedule to own and optimize the health of production environments. You will work across the full service lifecycle, from design through operation, collaborating with a global team across multiple time zones.

You will monitor, automate, and improve incident response, with a focus on SOC/PLOps and DevOps best practices. This role requires strong Linux, Splunk, Dynatrace, and ITIL/ITSM experience and offers growth in

Qualifications

• Experience monitoring and SOP creation using Splunk and Dynatrace.
• Hands-on Linux administration experience.
• Proficiency in shell scripting.
• Strong application troubleshooting skills.
• Solid understanding of ITIL/ITSM processes.

Responsibilities

• Plan, manage, and oversee all aspects of a production environment.
• Define strategies for application performance monitoring in production.
• Respond to incidents and drive platform improvements.
• Support code deployment across multiple environments with automation focus.
• Design, develop, and standardize monitoring and alerting mechanisms.
• Own the full service lifecycle from design through deployment and refinement.
• Analyze ITSM activity and provide feedback to development teams on gaps and resiliency.

Skills

Splunk

Dynatrace

Linux

Shell scripting

Troubleshooting

ITIL/ITSM

Tools

Git

Bitbucket

Prometheus

Grafana

AWS

Azure

Job description

GraceMark Solutions seeks a Site Reliability Engineer in Mexico City on a hybrid schedule to own and optimize the health of production environments. You will work across the full service lifecycle, from design through operation, collaborating with a global team across multiple time zones.

You will monitor, automate, and improve incident response, with a focus on SOC/PLOps and DevOps best practices. This role requires strong Linux, Splunk, Dynatrace, and ITIL/ITSM experience and offers growth in