Hybrid Order Management Analyst (End-to-End)

ansell; Santiago de Querétaro; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation plan

Flexible and hybrid work model

Health Benefits: medical, dental, etc.

Paid time off

Education Reimbursement

Summer Fridays

Inclusion Networks

Job summary

Ansell in Querétaro is seeking an Order Management Analyst to own the end-to-end order lifecycle and ensure accurate, timely fulfillment for assigned accounts. You will process orders through multiple channels, coordinate returns, credits, debits, and maintain data integrity across systems.

Collaborating with Customer Service, Sales, Supply Chain, Finance and Distribution, you will troubleshoot EDI and system issues while driving continuous improvements and a seamless customer experience in a

Qualifications

• 3+ years of experience in order processing, order entry, or customer service operations.
• Experience using Salesforce or similar Customer Relationship Management (CRM) tools.
• Proficient in Microsoft Office Suite, with strong skills in Excel, Word, Outlook, and PowerPoint.
• Working knowledge of Oracle ERP systems is preferred.

Responsibilities

• Manage the end-to-end order lifecycle for assigned customer accounts, ensuring accurate and timely order fulfillment.
• Process and oversee returns (RMA), including tracking, transportation coordination, and stakeholder communication.
• Handle credit and debit transactions to resolve order discrepancies and maintain account accuracy.
• Process customer orders through multiple channels, including EDI, OCR, email, and web-based platforms.
• Monitor order management reports, identify recurring issues, and support root cause analysis and resolution.
• Review and maintain open orders, resolving holds, errors, and fulfillment exceptions.
• Partner with Customer Service, Customer Success, Sales, Supply Chain, Finance, and Distribution teams to ensure a seamless customer experience.
• Maintain customer account data and cross-reference information to support order accuracy.
• Troubleshoot and resolve EDI and system-related order processing issues.
• Ensure smooth integration and data flow across order management systems and platforms.
• Investigate and resolve pricing discrepancies to minimize billing and payment issues.
• Support continuous process improvement initiatives and perform additional responsibilities as needed.

Skills

Customer service

Salesforce CRM

Excel

Order to Cash

Analytical thinking

Communication

Stakeholder management

Education

Bachelor's degree in Business Administration or related field

Equivalent experience in customer service/order management

Tools

Salesforce

Oracle ERP

Microsoft Office

Job description

Ansell in Querétaro is seeking an Order Management Analyst to own the end-to-end order lifecycle and ensure accurate, timely fulfillment for assigned accounts. You will process orders through multiple channels, coordinate returns, credits, debits, and maintain data integrity across systems.

Collaborating with Customer Service, Sales, Supply Chain, Finance and Distribution, you will troubleshoot EDI and system issues while driving continuous improvements and a seamless customer experience in a