Hybrid Order Management Analyst — Drive Seamless Fulfillment

Ansell; Santiago de Querétaro; Híbrido; MXN 201.000 - 312.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Hybrid work model

Inclusion and opportunity

Ansell University and Mentorship

Education reimbursement

Health benefits

Paid time off

Professional development

Descripción de la vacante

Ansell is seeking an Order Management Analyst (temporary) in Mexico to manage the full order lifecycle for a portfolio of customer accounts. You will process orders via multiple channels (EDI, OCR, and others), resolve discrepancies, and coordinate shipment documentation to ensure timely fulfillment and outstanding customer service.

Ideal candidates have 3+ years in order entry, experience with Oracle and Salesforce/CRM, and strong Excel/MS Office skills.

Formación

• Associate degree preferred and/or equivalent experience in business administration, international commerce.
• 3+ years order entry experience.
• Oracle experience preferred.
• Salesforce or CRM experience.
• Proficiency in MS Office.
• Medium to advanced Excel knowledge.

Responsabilidades

• Manage the full order lifecycle for a portfolio of customer accounts, ensuring accurate and timely order processing and fulfillment.
• Process and monitor customer orders across multiple channels, including EDI, OCR, and other order entry platforms, resolving discrepancies and exceptions as needed.
• Analyze order-related issues, identify root causes, and support continuous process improvement initiatives.
• Track open and drop-ship orders, provide delivery updates, and coordinate expediting efforts to meet customer requirements.
• Monitor open, aged, and exception orders, updating or canceling order lines as appropriate.
• Partner with Customer Service and Customer Success teams to address inquiries, order changes, cancellations, and customer requests.
• Coordinate and secure shipment documentation for drop-ship orders, including certificates of origin, packing slips, bills of lading, and invoices.
• Maintain customer master data and cross-reference tables to ensure data accuracy.
• Manage EDI transactions, troubleshoot system errors, and ensure seamless order flow across platforms such as Oracle, SFDC, OCR, Webstore, and EDI systems.
• Review and resolve order holds related to credit, inventory, pricing, and delivery dates.
• Investigate and resolve pricing discrepancies to ensure invoice accuracy and prevent payment issues.
• Support additional operational and customer service activities as required to deliver an exceptional customer experience.

Conocimientos

Order entry

CRM systems

Excel

MS Office

Bilingual English/Spanish

Process improvement

Educación

Associate degree in business administration or related field

Herramientas

Oracle

Salesforce/CRM

MS Office

Excel

Descripción del empleo

Ansell is seeking an Order Management Analyst (temporary) in Mexico to manage the full order lifecycle for a portfolio of customer accounts. You will process orders via multiple channels (EDI, OCR, and others), resolve discrepancies, and coordinate shipment documentation to ensure timely fulfillment and outstanding customer service.

Ideal candidates have 3+ years in order entry, experience with Oracle and Salesforce/CRM, and strong Excel/MS Office skills.