Order Operations Specialist - Hybrid/Remote

IDC Colombia; México; Híbrido; MXN 312.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

IDC is seeking an Order Management Specialist in a hybrid work model. The role focuses on owning order lifecycles, ensuring accurate entry into ERP systems, and resolving discrepancies with Sales and Revenue Operations. Strong English, Excel, and CRM/ERP familiarity are required.

The candidate will review orders for documentation, enforce company policies, and coordinate with Sales and other teams to meet month-end and quarter-end deadlines. A Bachelor2s in Business/Finance is preferred.

Formación

• Bachelor2s degree in Business, Finance, or a related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems.
• Advanced English level
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.

Responsabilidades

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing at every stage.
• Review all submitted orders to confirm documentation and compliance with company policies.
• Audit orders by comparing paperwork against system entries and follow up on discrepancies.
• Input verified orders into the ERP system with correct product, quantities, pricing, and customer data.
• Serve as a key contact for order-related issues and resolve discrepancies with Sales and Revenue Operations.
• Monitor order queues, prioritize by urgency/value, and collaborate during month-end to close orders before deadlines.

Conocimientos

Order management

Sales administration

CRM/ERP familiarity

Advanced English

Excel proficiency

Educación

Bachelor2s degree in Business/Finance

Herramientas

Salesforce

D365

MS Excel

Descripción del empleo

IDC is seeking an Order Management Specialist in a hybrid work model. The role focuses on owning order lifecycles, ensuring accurate entry into ERP systems, and resolving discrepancies with Sales and Revenue Operations. Strong English, Excel, and CRM/ERP familiarity are required.

The candidate will review orders for documentation, enforce company policies, and coordinate with Sales and other teams to meet month-end and quarter-end deadlines. A Bachelor2s in Business/Finance is preferred.