Hybrid Ops Leader – Talent Advisory & Data Solutions

Aon; Ciudad de México; Híbrido; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Aon in Mexico City is seeking an Operations Manager to lead a Talent Advisory team, delivering data, content, and product support across multiple lines of business. This hybrid role requires guiding service delivery, driving quality, and fostering continuous improvement in a fast-paced Global Capability Center environment.

The role emphasizes strong people leadership, stakeholder management across time zones, and proficiency with MS Office tools to enhance efficiency and output.

Formación

• University studies completed and proficient in English.
• Strong project management skills with leadership of medium to high impact projects.
• Ability to coach and mentor team members.
• Capable of managing large/diverse teams and service delivery across domains, clients, locations and time zones.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical abilities.
• Ability to perform in fast-paced and ambiguous environments.
• Experience coordinating across multiple reporting channels and global relationships.
• High initiative and demonstrated change-management capability for self and teams.
• Proficiency with MS Office suite, including advanced Excel, Word and PowerPoint.

Responsabilidades

• Lead and mentor the Talent Advisory team to deliver high-quality services and research solutions.
• Supervise service delivery excellence and ensure operational efficiency and quality.
• Collaborate with onshore customers and product partners to meet delivery expectations and timelines.
• Build awareness around content and develop a strong research practice for insights and analysis.
• Drive innovation and efficiency initiatives across the operations organization.

Conocimientos

Leadership

Project management

Coaching

People management

Communication

Problem solving

Analytical

Change management

MS Office

Excel

PowerPoint

Word

Time zones

Global stakeholder

Educación

University studies completed

Herramientas

MS Excel

MS Word

PowerPoint

MS Office

Descripción del empleo

Aon in Mexico City is seeking an Operations Manager to lead a Talent Advisory team, delivering data, content, and product support across multiple lines of business. This hybrid role requires guiding service delivery, driving quality, and fostering continuous improvement in a fast-paced Global Capability Center environment.

The role emphasizes strong people leadership, stakeholder management across time zones, and proficiency with MS Office tools to enhance efficiency and output.