Hybrid Health Operations Team Lead

Aon; Ciudad de México; Híbrido; MXN 520.000 - 900.000; Jornada completa

Descripción de la vacante

Aon’s Health Solutions team in Mexico City is seeking a Health Operations Team Manager. You will lead a frontline delivery group of 10–15 colleagues, guiding daily work, ensuring quality and timely delivery, and coaching team members to develop.

You will coordinate with peers, internal stakeholders and clients, manage workflows, and escalate complex decisions to senior management as needed. Strong planning, clear communication, and advanced English (C1) are essential for success.

Formación

• 5+ years of experience in a similar operations/service delivery role.
• Demonstrated ability to lead and develop teams in a fast-paced environment.
• Strong planning and organizational skills with the ability to manage multiple priorities.
• Excellent communication skills and ability to interact with stakeholders at all levels.
• Advanced English skills (C1) for international collaboration.

Responsabilidades

• Supervise day-to-day activities for a 10–15 person team, assign work, monitor progress and ensure quality.
• Cascade work plans and ensure tasks are executed per processes and service levels.
• Provide clear direction and support, escalate complex issues to senior management as needed.
• Manage daily/weekly workflows, prioritize tasks, meet targets for volume, quality and turnaround times.
• Communicate performance updates and status to stakeholders.
• Coach and mentor team members for development.

Conocimientos

Team leadership

Operational planning

Communication

Problem solving

English – C1

Stakeholder collaboration

Descripción del empleo

Aon’s Health Solutions team in Mexico City is seeking a Health Operations Team Manager. You will lead a frontline delivery group of 10–15 colleagues, guiding daily work, ensuring quality and timely delivery, and coaching team members to develop.

You will coordinate with peers, internal stakeholders and clients, manage workflows, and escalate complex decisions to senior management as needed. Strong planning, clear communication, and advanced English (C1) are essential for success.