Hybrid: Customer Experience Specialist

UL Solutions; Ciudad de México; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

UL Solutions in Mexico City is seeking a Customer Service Representative to handle inquiries from customers via phone and email, resolve problems, and support smooth communication across UL departments.

You will manage CRM data, prioritize requests, prepare reports, and contribute to customer satisfaction through thorough follow-up and accurate information sharing. The role emphasizes teamwork, attentiveness, and a proactive approach in a hybrid work environment.

Formación

• HS diploma and generally one year of customer service or sales experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.

Responsabilidades

• Receives inquiries from customers from various sources (phone and email).
• Coordinates and develops customer relationships by handling inquiries on topics such as My Home, invoicing, label and inspection, opening new projects and supporting communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Prioritizes customer needs, determines special requirements, and obtains information and samples to open the project.
• Organizes customer information by classifying and segmenting the customer, entering updated information into the CRM system.
• Provides support for non-technical customer requests, including billing inquiries, service requests and general UL information.
• Assembles reports and documents to be sent to the client, measures customer satisfaction, follows up on concerns, informs customer of certification, and closes the project.
• Actively participates in teams to improve UL's service to the customer.
• Read and follow the UL Code of Conduct and security practices.
• Performs other duties as required.

Conocimientos

Respond to customer needs

Multi-tasking

Team collaboration

Customer service experience

Educación

Higher Secondary Education

Herramientas

CRM system

Descripción del empleo

UL Solutions in Mexico City is seeking a Customer Service Representative to handle inquiries from customers via phone and email, resolve problems, and support smooth communication across UL departments.

You will manage CRM data, prioritize requests, prepare reports, and contribute to customer satisfaction through thorough follow-up and accurate information sharing. The role emphasizes teamwork, attentiveness, and a proactive approach in a hybrid work environment.