Hybrid Sr Customer Service Specialist - Bilingual EN/ES

Formerra; Saltillo; Híbrido; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

Formerra is seeking a highly motivated Sr Representative, Customer Service to join our team in Saltillo, Coahuila, Mexico. You will be the first point of contact for our clients and resolve inquiries and concerns in a timely and professional manner, building strong relationships and ensuring loyalty to the brand.

This hybrid role requires a Bachelor’s degree in Business Administration or related field, 3+ years of customer service experience, excellent communication skills, and bilingual

Formación

• Bachelor's degree in Business Administration or related field.
• 3+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office Suite.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer concerns and complaints to ensure their satisfaction.
• Collaborate with other departments to ensure customer needs are met.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve customer service processes and procedures.

Conocimientos

Excellent communication

Interpersonal skills

Multitask

Bilingual English/Spanish

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Microsoft Office Suite

CRM software

Descripción del empleo

Formerra is seeking a highly motivated Sr Representative, Customer Service to join our team in Saltillo, Coahuila, Mexico. You will be the first point of contact for our clients and resolve inquiries and concerns in a timely and professional manner, building strong relationships and ensuring loyalty to the brand.

This hybrid role requires a Bachelor’s degree in Business Administration or related field, 3+ years of customer service experience, excellent communication skills, and bilingual