Branch Customer Service Coordinator I

Connected Development, LLC.; Región Centro; On-site; MXN 190,000 - 290,000; Full time

Benefits offered by this job

Savings Fund (13%)

Christmas bonus (30 days)

Vacation: 12 days after year 1

Vacation premium 40%

Major Medical Insurance (employee &amp

Life Insurance (employee)

Ongoing training and development

Strong culture and growth

Job summary

TTI, Inc. in Guadalajara, Mexico is seeking a Customer Service Coordinator I to support internal stakeholders and the branch team. The role requires bilingual Spanish and English communication and focuses on order accuracy, on-time delivery, and efficient service through the sales database.

The position emphasizes professionalism with clients, coordination with Sales, and participation in branch activities, with opportunities for training and development within a dynamic team environment.

Qualifications

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual English/Spanish proficiency with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.

Responsibilities

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with Branch Coordination group.
• Provide information to customers regarding order status by phone or email from the sales database.
• Coordinate issue resolution with Sales Rep and Customer to ensure smooth sale-to-shipping process.
• Collaborate and develop effective remote work communication with the Branch.
• Attend Branch meetings or discussions via live chat, weekly video, or calls when needed.
• Maintain professionalism with clients and build positive rapport with callers.
• Assist with processing of customer quotes through stock checks and delivery info.
• Provide support to Sales Reps by returning calls, sending samples and literature, and handling customer returns and replacements.

Skills

Bilingual English/Spanish

Excellent verbal and written comms

Customer service

Typing 40 wpm

Education

High school diploma

Tools

Microsoft Office

Sales database

Job description

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.