Branch Customer Service Coordinator II (OC)

TTI, Inc.; Región Centro; Hybrid; MXN 240.000 - 336.000; Vollzeit

Benefits dieser Stelle

Savings Fund

Christmas bonus

Vacation days after first year

Major Medical Insurance

Life Insurance

Training and development programs

Growth opportunities

Zusammenfassung

TTI, Inc. is seeking a Branch Customer Service Coordinator II for its Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and the OC branch team, with bilingual Spanish and English requirements.

You will verify orders, provide status updates, and coordinate issue resolution to ensure smooth sales-to-shipping processes. The position offers a hybrid work arrangement and room for professional growth.

Qualifikationen

• High school diploma with 2 years experience in customer support or similar role.
• Bilingual English/Spanish proficiency required with excellent verbal and written communication in English & Spanish.
• Proficient computer skills and knowledge of Microsoft Office applications (Excel at a basic level).
• Ability to type 40 words per minute.
• Knowledge of company product lines, services, policies, and procedures.

Aufgaben

• Verify and expedite customer orders to ensure accuracy and on-time delivery by coordinating with the Branch Coordination group.
• Provide order status information to customers by phone and email using the sales database.
• Coordinate issue resolution by working with Sales Representatives and customers to ensure smooth order processing.
• Participate in required Branch meetings and team communications via live chat or video calls when needed.
• Maintain a professional rapport with clients and respond promptly to inquiries.
• Assist with processing customer quotes by stock checks and delivery details.

Kenntnisse

Bilingual English/Spanish

Excellent verbal and written English

Excellent verbal and written Spanish

Microsoft Office

Typing 40 wpm

Ausbildung

High school diploma

Tools

Sales database

Computer systems

Jobbeschreibung

Branch Customer Service Coordinator II (OC)

Job Category: Customer Service

Requisition Number: BRANC006140

• Posted : November 2, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

• Travel Required : No

Description

TTI, Inc., is in search of a Customer Service Coordinator II for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our OC branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.