Hybrid BI Agent Services Coordinator

Farmers Group Inc.; México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Volunteer opportunities

Hybrid work model

Descripción de la vacante

Farmers Group Inc. in Mexico City is seeking a Customer Care BI Agent to support Business Insurance by executing standardized workflows, coordinating activities, and maintaining accurate system records.

You will be the point of contact for agents to gather information and ensure timely follow-ups. Join a growth-minded, equal-opportunity employer with a flexible hybrid schedule (in-office and remote options) and opportunities to collaborate across Underwriting, Claims, and Policy Support.

Formación

• High School Diploma or equivalent required.
• Proficient in English written and verbal communication.
• Experience with CRM systems and standardized workflow tools.
• Ability to handle multiple priorities in a regulated environment.

Responsabilidades

• Serve as a key contact for agents, providing updates and coordinating next steps.
• Manage follow-ups, documentation, and submissions to keep requests moving.
• Execute high-volume workflows using established processes with accuracy.
• Maintain accurate CRM records and coordinate with Underwriting, Claims, and Policy Support.
• Escalate issues requiring licensed expertise.

Conocimientos

English

Verbal communication

Written communication

Multitasking

CRM systems

Educación

High School Diploma

Herramientas

CRM software

Workflow tools

Descripción del empleo

Farmers Group Inc. in Mexico City is seeking a Customer Care BI Agent to support Business Insurance by executing standardized workflows, coordinating activities, and maintaining accurate system records.

You will be the point of contact for agents to gather information and ensure timely follow-ups. Join a growth-minded, equal-opportunity employer with a flexible hybrid schedule (in-office and remote options) and opportunities to collaborate across Underwriting, Claims, and Policy Support.