Insurance Customer Care Specialist - Remote/Hybrid

Capgemini; Ciudad de México; Hybrid; MXN 268,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Career development and training

Flexible work arrangements (remote/ons

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

FBS is recruiting a Customer Care Agent to support agents through submission and service processes. You’ll be a key contact, providing timely updates, gathering information, and ensuring requests move efficiently through established workflows.

This role offers competitive compensation and benefits, with flexible work arrangements (remote and/or office-based) and opportunities for career development in a globally recognized group.

Qualifications

• 1–3 years of experience in Customer Service, Call Center, Operations, or a related field.
• Strong English communication skills, both written and verbal.
• Experience in a high-volume, process-driven environment; insurance or other regulated industries is a plus.
• Comfortable using CRM systems and business applications.

Responsibilities

• Serve as a key point of contact for agents, providing updates, gathering information, and coordinating next steps.
• Manage follow-ups, documentation, and submissions to keep requests moving efficiently.
• Execute high-volume workflows using established processes, while maintaining accuracy and service quality.
• Maintain accurate records and activity updates in CRM and workflow systems.
• Partner with internal teams such as Underwriting, Claims, and Policy Support to coordinate requests and resolve issues.
• Handle agent inquiries professionally, escalating matters that require specialized or licensed expertise.

Skills

Customer service

English communication

CRM systems

Attention to detail

Multitasking

Process adherence

Tools

CRM systems

Workflow tools

Job description

FBS is recruiting a Customer Care Agent to support agents through submission and service processes. You’ll be a key contact, providing timely updates, gathering information, and ensuring requests move efficiently through established workflows.

This role offers competitive compensation and benefits, with flexible work arrangements (remote and/or office-based) and opportunities for career development in a globally recognized group.