Onsite Mexico City Customer Care Supervisor

Farmers Insurance Careers Mexico; Ciudad de México; Sur place; MXN 360 000 - 480 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance‑based bonuses

Training and development resources

Résumé du poste

Farmers Insurance Careers Mexico is seeking a Supervisory professional to lead an on-site team in Mexico City, ensuring excellent customer experience and alignment with risk and profitability guidelines.

The role requires 2+ years in a call center supervisory capacity, a high school diploma (bachelor's preferred), and fluent English. You will mentor staff, drive performance plans, and collaborate across leadership to improve processes and service quality.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree preferred.
• 2+ years of experience as a Call Center Supervisor or similar role, preferably within Customer Service.
• Fluent English.
• Availability to work on site in Mexico City.

Responsabilités

• Monitors all aspects of team performance, including customer experience, work product quality, efficiency, and compliance with guidelines.
• Creates and implements plans to constantly improve team performance and develop individual team member skill sets.
• Accountable for ensuring team members meet individual and team performance goals.
• Regularly communicates individual performance to each team member and provides team performance information to the Manager or Director.
• Interacts with and responds to customer inquiries as requested.
• Partners with other leaders to develop, pilot and execute improvements.
• Maintains knowledge of procedures, methods, and regulatory requirements.
• Continues to build personal skill set by participating in courses and seminars as deemed necessary.
• Understands and promotes Farmers core values.

Connaissances

Fluent English

Formation

High School Diploma or equivalent

Bachelor's degree preferred

Description du poste

Farmers Insurance Careers Mexico is seeking a Supervisory professional to lead an on-site team in Mexico City, ensuring excellent customer experience and alignment with risk and profitability guidelines.

The role requires 2+ years in a call center supervisory capacity, a high school diploma (bachelor's preferred), and fluent English. You will mentor staff, drive performance plans, and collaborate across leadership to improve processes and service quality.