Hybrid B2B Credit & Collections Analyst (Mexico City)

Ericsson; Ciudad de México; Hybrid; MXN 360,000 - 480,000; Full time

Job summary

Ericsson Mexico is seeking a Hybrid Credit and Collections Analyst in Mexico City to support migration of activities to the Shared Services Center and manage day-to-day cash collection for B2B customers.

You will collaborate with Billing, Treasury, Credit Management, Sales and virtual teams around the world, use Zuora and Oracle, and drive process improvements while maintaining high service levels.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
• Experience working in a B2B operational environment.
• Knowledge of Treasury and Credit Management practices.
• Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
• Experience handling customers and conducting payment follow-ups professionally.
• Strong written and verbal English communication skills.
• Ability to work effectively in virtual and multicultural teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage priorities, meet deadlines, and work with attention to detail.
• Adaptability and willingness to support process migrations and changes in ways of working.

Responsibilities

• Migrate collections activities into the SSC and standardize processes.
• Perform day-to-day cash collection and accounts receivable activities for B2B customers.
• Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
• Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
• Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
• Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records.
• Identify opportunities to improve process efficiency, consistency, and customer experience.

Skills

Cash collection

Accounts receivable

Credit management

B2B experience

English communication

Analytical skills

Organizational skills

Problem-solving

Prioritization

Adaptability

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field

Tools

Zuora

Oracle

Job description

Ericsson Mexico is seeking a Hybrid Credit and Collections Analyst in Mexico City to support migration of activities to the Shared Services Center and manage day-to-day cash collection for B2B customers.

You will collaborate with Billing, Treasury, Credit Management, Sales and virtual teams around the world, use Zuora and Oracle, and drive process improvements while maintaining high service levels.