Global Credit & Collections Team Lead

Ericsson; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Ericsson Mexico is seeking a Team Leader, Credit and Collections to build and run a high‑performing capability within SSC Mexico for a global B2B environment. You will guide the team through migration, standardize processes, and ensure reliable day‑to‑day execution for customers worldwide.

The role requires strong cash collection and credit management expertise, independent work ethic, and the ability to collaborate across cultures and with internal stakeholders.

Qualifications

• Academic degree in Business Administration, Finance, Accounting, Economics, or equivalent.
• Solid experience in credit and collections, cash collection, accounts receivable or treasury.
• Good English communication skills, written and spoken.
• Knowledge of treasury and credit management practices.
• Hands-on expertise in cash collection and customer account follow-up.
• Experience handling customers in a professional and solution-oriented manner.
• Experience in a B2B environment preferred.
• Demonstrated ability to coordinate people and maintain accountability for results.
• Strong analytical, organizational, prioritization, and problem-solving skills.
• Ability to work independently and collaborate within a team.

Responsibilities

• Lead the daily execution of credit and collections activities for a global B2B customer portfolio.
• Coordinate the migration of activities into SSC Mexico, ensuring business continuity and clear ownership.
• Standardize, document, and continuously improve credit and collections processes, controls, and operating procedures.
• Monitor customer accounts, open receivables, payment commitments, disputes, deductions, and overdue balances.
• Drive timely cash collection through professional, clear, and consistent communication with customers and internal stakeholders.
• Handle customer interactions related to invoices, payment status, account balances, credit matters, and collection actions.
• Apply credit management and treasury practices to support healthy working capital and risk management.
• Assign, follow up, and prioritize team activities to ensure service levels, deadlines, and quality expectations are met.
• Provide guidance, coaching, and practical support to team members while acting as a resource for colleagues with less experience.
• Analyze performance, identify risks and root causes, and initiate corrective actions with relevant stakeholders.
• Prepare and communicate operational updates, escalations, and performance insights in English.
• Participate in process improvements, automation, knowledge transfer, and the implementation of standardized solutions.
• Maintain accurate documentation and ensure adherence to applicable policies, controls, and agreed ways of working.

Skills

English communication

Analytical skills

Organizational skills

Prioritization skills

Problem-solving

Independent work ability

Team collaboration

Customer-focused behavior

Education

Business Administration / Finance / Accounting / Economics degree

Job description

Ericsson Mexico is seeking a Team Leader, Credit and Collections to build and run a high‑performing capability within SSC Mexico for a global B2B environment. You will guide the team through migration, standardize processes, and ensure reliable day‑to‑day execution for customers worldwide.

The role requires strong cash collection and credit management expertise, independent work ethic, and the ability to collaborate across cultures and with internal stakeholders.