Credit and Collections Analyst (B2B)

Ericsson; Ciudad de México; On-site; MXN 290,000 - 469,000; Full time

Job summary

Ericsson in Mexico City seeks a Collections Specialist to support the migration of activities into the Shared Services Center. You will standardize processes and handle day-to-day cash collection and customer management in a global B2B environment.

Responsibilities include migrating activities to SSC, managing AR for B2B customers, following up on overdue invoices, resolving disputes, and collaborating with Billing, Treasury, Credit Management, and Sales.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field.
• Experience in cash collection and accounts receivable in a B2B setup.
• Experience with billing platforms and customer management.
• Proficient English communication.

Responsibilities

• Migrate collections activities into the SSC and standardize processes.
• Manage day-to-day cash collection and AR for B2B customers.
• Follow up on overdue invoices and disputes.
• Collaborate with Billing, Treasury, Credit Management, and Sales.
• Maintain records in Zuora/Oracle and meet SLAs.

Skills

Cash collection

Accounts receivable

B2B environment

Zuora

Oracle

English communication

Virtual collaboration

Education

Bachelor’s degree in Business/Finance

Tools

Zuora

Oracle

Job description

About This Opportunity

As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a global B2B environment.

Join our Team

As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a global B2B environment.

Key Responsibilities

• Migrate collections activities into the SSC, support knowledge transfer, and standardize processes.
• Perform day-to-day cash collection and accounts receivable activities for B2B customers.
• Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
• Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
• Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
• Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records and meeting agreed service levels.
• Identify opportunities to improve process efficiency, consistency, and customer experience.

What you will bring

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
• Experience working in a B2B operational environment.
• Knowledge of Treasury and Credit Management practices.
• Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
• Experience handling customers and conducting payment follow-ups professionally.
• Strong written and verbal English communication skills. English is required because the role works with colleagues, customers, and teammates around the world.
• Ability to work effectively in virtual and multicultural teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage priorities, meet deadlines, and work with attention to detail.
• Adaptability and willingness to support process migrations and changes in ways of working.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

Mexico (MX) || Mexico City

Req ID

789473