Hybrid Auto Claims Advocate – Insurance Expert

Uber; Ciudad de México; Hybrid; MXN 480,000 - 600,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a Claims Advocate in Mexico City to investigate, manage, and review incidents for insurance claims across the region. You will collaborate with cross-functional teams to route and escalate high-severity claims, bringing a #TripObsession mindset to deliver white-glove service.

The role supports a hybrid onsite/work-from-home schedule, with weekday shifts and a focus on timely processing. You will mentor teammates, improve processes, and engage with carriers as a subject-matter

Qualifications

• Advanced English proficiency (highly necessary).
• Advanced knowledge of Auto insurance coverages.
• 2+ years of auto claims management experience or 1+ year bodily injury adjusting experience or 2+ years of travel insurance claims experience.
• Extraordinary attention to detail.
• Proficiency with various computer operating systems.

Responsibilities

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy.
• Demonstrate critical thinking while adhering to Uber established claims processes.
• Apply existing knowledge to assist with higher complexity claims and insurance inquiries.
• Accurately respond to inquiries received from carriers and other third parties.
• Demonstrate #TripObsession and solid understanding of Uber's insurance policies when communicating with all partners.
• Utilize strong written/electronic communication. Primary method of communication in the role is electronic.
• Participate in process efficiency projects (local/international scope).

Skills

English proficiency

Auto insurance knowledge

Auto claims experience

Detail oriented

Computer literacy

Job description

Uber is seeking a Claims Advocate in Mexico City to investigate, manage, and review incidents for insurance claims across the region. You will collaborate with cross-functional teams to route and escalate high-severity claims, bringing a #TripObsession mindset to deliver white-glove service.

The role supports a hybrid onsite/work-from-home schedule, with weekday shifts and a focus on timely processing. You will mentor teammates, improve processes, and engage with carriers as a subject-matter