Hybrid Auto Insurance Claims Advocate

Uber Technologies Inc.; Ciudad de México; Hybrid; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber Technologies Inc. is seeking a Claims Advocate to investigate, manage, and review incidents to submit claims to our Insurance partners across the region.

You will collaborate with cross-functional teams, focusing on timely routing and escalation of high severity claims in a hybrid onsite/work-from-home setup, Monday–Friday. You will handle complex inquiries, demonstrate Uber's #TripObsession mindset, and communicate effectively with carriers and third parties, while adhering to Uber's

Qualifications

• Advanced English proficiency required.
• Strong knowledge of auto insurance coverages.
• 2+ years of auto claims management experience or 1+ year of bodily injury adjusting experience or 2+ years of travel insurance claims experience.
• Extraordinary attention to detail.

Responsibilities

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials.
• Demonstrate critical thinking while adhering to Uber established claims processes.
• Assist with higher complexity claims and insurance inquiries.
• Respond to inquiries from carriers and third parties.
• Communicate with partners with Uber's insurance policies in mind.
• Use electronic communication as the primary method of contact.
• Participate in process efficiency projects (local/international scope).

Skills

Advanced English proficiency

Auto insurance knowledge

Claims management experience

Detail-oriented

Job description

Uber Technologies Inc. is seeking a Claims Advocate to investigate, manage, and review incidents to submit claims to our Insurance partners across the region.

You will collaborate with cross-functional teams, focusing on timely routing and escalation of high severity claims in a hybrid onsite/work-from-home setup, Monday–Friday. You will handle complex inquiries, demonstrate Uber's #TripObsession mindset, and communicate effectively with carriers and third parties, while adhering to Uber's