Hybrid Auto Claims Advocate — White-Glove Service

Uber; Estado de México; Hybrid; MXN 420,000 - 600,000; Full time

Job summary

Uber is seeking a Claims Advocate to investigate, manage, and review incidents to submit claims to insurance partners within the region. The role emphasizes timely routing and escalation of high severity claims, with a #TripObsession mindset and white-glove service.

The position offers a hybrid onsite/work-from-home schedule, with weekday shifts (Monday–Friday) and opportunities for bonuses and equity. Strong English skills and knowledge of auto insurance are essential.

Qualifications

• Advanced English proficiency required.
• Extraordinary attention to detail is essential.
• Proficiency with various computer operating systems and tools.

Responsibilities

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials.
• Demonstrate critical thinking while following Uber's claims processes.
• Assist with higher complexity claims and insurance inquiries.
• Respond to inquiries from carriers and third parties.
• Communicate Uber’s insurance policies clearly to partners.
• Maintain clear electronic communications as the primary method.
• Participate in local and international process efficiency projects.

Skills

Advanced English

Attention to detail

Strong written communication

Critical thinking

Cross-functional collaboration

Job description

Uber is seeking a Claims Advocate to investigate, manage, and review incidents to submit claims to insurance partners within the region. The role emphasizes timely routing and escalation of high severity claims, with a #TripObsession mindset and white-glove service.

The position offers a hybrid onsite/work-from-home schedule, with weekday shifts (Monday–Friday) and opportunities for bonuses and equity. Strong English skills and knowledge of auto insurance are essential.