Claims Advocate - Risk Management

Uber; Ciudad de México; Hybrid; MXN 480,000 - 600,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a Claims Advocate in Mexico City to investigate, manage, and review incidents for insurance claims across the region. You will collaborate with cross-functional teams to route and escalate high-severity claims, bringing a #TripObsession mindset to deliver white-glove service.

The role supports a hybrid onsite/work-from-home schedule, with weekday shifts and a focus on timely processing. You will mentor teammates, improve processes, and engage with carriers as a subject-matter

Qualifications

• Advanced English proficiency (highly necessary).
• Advanced knowledge of Auto insurance coverages.
• 2+ years of auto claims management experience or 1+ year bodily injury adjusting experience or 2+ years of travel insurance claims experience.
• Extraordinary attention to detail.
• Proficiency with various computer operating systems.

Responsibilities

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy.
• Demonstrate critical thinking while adhering to Uber established claims processes.
• Apply existing knowledge to assist with higher complexity claims and insurance inquiries.
• Accurately respond to inquiries received from carriers and other third parties.
• Demonstrate #TripObsession and solid understanding of Uber's insurance policies when communicating with all partners.
• Utilize strong written/electronic communication. Primary method of communication in the role is electronic.
• Participate in process efficiency projects (local/international scope).

Skills

English proficiency

Auto insurance knowledge

Auto claims experience

Detail oriented

Computer literacy

Job description

About the Role

As a Claims Advocate, you will investigate, manage, and review incidents to submit claims to our Insurance partners that occur throughout the region in connection with the Uber app. You will also work in collaboration with our cross-functional teams with a focus on timely routing and escalation of high severity claims. As a subject matter expert, you will assist with more complex and time sensitive inquiries with a #TripObsession mindset to deliver white-glove service. This role will be a hybrid onsite/work from home schedule, and will be set on a weekday (Monday-Friday) shifts. Are you ready to Uber On?!

What you will do?

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy.
• Demonstrate critical thinking while adhering to Uber established claims processes.
• Apply existing knowledge to assist with higher complexity claims and insurance inquiries
• Accurately respond to inquiries received from carriers and other third parties
• Demonstrate #TripObsession and solid understanding of Uber's insurance policies when communicating with all partners
• Utilize strong written/electronic communication. Primary method of communication in the role is electronic.
• Participate in process efficiency projects (local/international scope)

Basic Qualifications

• Advanced English proficiency (highly necessary)
• Advanced knowledge of Auto insurance coverages.
• 2+ years of auto claims management experience Or 1+ year bodily injury adjusting experience Or 2+ years of travel insurance claims experience.
• Extraordinary attention to detail.
• Proficiency with various computer operating systems.

Preferred qualifications

• Experience with bodily injury claims handling in a major insurance carrier or broker.
• Advanced written and verbal communication skills.
• Ability to maintain quality in a fast-paced, high volume environment.
• High degree of adaptability to meet changing business needs.
• Ability to mentor members of the cross-functional teams and serve as an insurance and claims subject matter expert.
• Demonstrated ability to enhance business process in the claims environment with a high degree of complexity.

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.