Complex Auto Claims Specialist

Aig Inc; Ciudad de México; Hybrid; MXN 391,000 - 670,000; Full time

Benefits offered by this job

Total Rewards Program

In-office collaboration

Job summary

American International Group, Inc. (AIG) seeks a Complex Auto Claims Analyst in Mexico City to manage high‑complex auto claims and coordinate with internal and external teams. The role emphasizes technical claims expertise, timely closure, and strong customer service.

The analyst collaborates with team members to ensure adherence to service levels, investigates subrogation opportunities, and supports vendor/litigation management while maintaining accurate records throughout the claim life cycle.

Qualifications

• Leadership and team management experience.
• Bilingual: fluent in English.
• Strong communication and negotiation abilities.
• Experience handling auto claims and coordinating with internal/external teams.

Responsibilities

• Manage special accounts, handling 60 new claims per month, coordinating internal and external teams.
• Identify subrogation opportunities and fraud potential and make appropriate referrals.
• Maintain accurate system data and documentation throughout the claim life cycle.
• Provide timely service and meet service levels per policy and procedures.
• Collaborate with Team Manager/Senior Adjuster for vendor and litigation management on complex claims.

Skills

Leadership

Bilingual English

Communication

Negotiation

Team management

Time management

Desk Management

Job description

American International Group, Inc. (AIG) seeks a Complex Auto Claims Analyst in Mexico City to manage high‑complex auto claims and coordinate with internal and external teams. The role emphasizes technical claims expertise, timely closure, and strong customer service.

The analyst collaborates with team members to ensure adherence to service levels, investigates subrogation opportunities, and supports vendor/litigation management while maintaining accurate records throughout the claim life cycle.