Complex Auto Claims Analyst – Drive Outcomes

AIG SEGUROS MEXICO S.A. DE C.V.; Ciudad de México; On-site; MXN 300,000 - 460,000; Full time

Benefits offered by this job

Volunteer Time Off

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Job summary

AIG SEGUROS MEXICO S.A. DE C.V. is seeking an Analyst for Complex Claims to support, advise and collaborate across business segments. The role focuses on managing complex auto claims, coordinating with internal and external teams, and driving improved customer outcomes.

The position emphasizes disciplined claim handling, timely follow-ups, and meeting department metrics while maintaining a healthy caseload and delivering high-quality service to policyholders and vendors.

Qualifications

• Bilingual English required for written and verbal communication.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with priorities.
• Experience communicating with internal and external stakeholders.

Responsibilities

• Handle complex auto claims using established investigation and settlement techniques.
• Coordinate internal and external teams to ensure timely closure of claims.
• Maintain accurate data and documentation in systems.
• Identify subrogation opportunities and potential fraud.
• Support vendor and litigation management for complex claims.

Skills

Bilingual English

Communication skills

Time management

Multicultural collaboration

Job description

AIG SEGUROS MEXICO S.A. DE C.V. is seeking an Analyst for Complex Claims to support, advise and collaborate across business segments. The role focuses on managing complex auto claims, coordinating with internal and external teams, and driving improved customer outcomes.

The position emphasizes disciplined claim handling, timely follow-ups, and meeting department metrics while maintaining a healthy caseload and delivering high-quality service to policyholders and vendors.