Senior Auto Claims Analyst — Complex Claims

American International Group, Inc.; Ciudad de México; Híbrido; MXN 300.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Total Rewards Program

Descripción de la vacante

AIG in Mexico City seeks a Complex Auto Claims Analyst to join our claims team. You will lead complex auto claim handling, coordinate with internal and external partners, and strive for timely, fair resolutions. The role requires strong technical knowledge, bilingual English, and excellent communication.

We offer a Total Rewards program and opportunities for growth in a global insurer. Position is office-based in Mexico City with cross-functional collaboration across segments.

Formación

• Leadership and team management experience across diverse cultures.
• Strong written and verbal communication in English.
• Technical knowledge of auto claims topics and appraisal.
• Experience in negotiation, mediation, and ADR.
• Ability to prioritize and multi-task in a fast-paced environment.
• Knowledge of policy language and regulatory requirements.
• Willingness to obtain adjuster licenses as required.

Responsabilidades

• Manage special accounts and 60 new claims per month, coordinating teams to improve NPS.
• Handle tourist policy cases and complex claims with discipline and timely follow-ups.
• Use diary systems to resolve issues and ensure timely claim closure.
• Maintain accurate system data and documentation throughout the life of each claim.
• Identify subrogation opportunities and potential fraud; make referrals as needed.
• Collaborate with Team Manager/Senior Adjuster for vendor and litigation management.
• Drive continuous improvement in complex claims handling following QA processes.

Conocimientos

Leadership skills

Multitasking

Bilingual English

Negotiation

Auto appraisal

Technical claims

Regulatory knowledge

Descripción del empleo

AIG in Mexico City seeks a Complex Auto Claims Analyst to join our claims team. You will lead complex auto claim handling, coordinate with internal and external partners, and strive for timely, fair resolutions. The role requires strong technical knowledge, bilingual English, and excellent communication.

We offer a Total Rewards program and opportunities for growth in a global insurer. Position is office-based in Mexico City with cross-functional collaboration across segments.