Claims Advocate - Risk Management

Uber; Estado de México; Hybrid; MXN 420,000 - 600,000; Full time

Job summary

Uber is seeking a Claims Advocate to investigate, manage, and review incidents to submit claims to insurance partners within the region. The role emphasizes timely routing and escalation of high severity claims, with a #TripObsession mindset and white-glove service.

The position offers a hybrid onsite/work-from-home schedule, with weekday shifts (Monday–Friday) and opportunities for bonuses and equity. Strong English skills and knowledge of auto insurance are essential.

Qualifications

• Advanced English proficiency required.
• Extraordinary attention to detail is essential.
• Proficiency with various computer operating systems and tools.

Responsibilities

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials.
• Demonstrate critical thinking while following Uber's claims processes.
• Assist with higher complexity claims and insurance inquiries.
• Respond to inquiries from carriers and third parties.
• Communicate Uber’s insurance policies clearly to partners.
• Maintain clear electronic communications as the primary method.
• Participate in local and international process efficiency projects.

Skills

Advanced English

Attention to detail

Strong written communication

Critical thinking

Cross-functional collaboration

Job description

About The Role

As a Claims Advocate, you will investigate, manage, and review incidents to submit claims to our Insurance partners that occur throughout the region in connection with the Uber app. You will also work in collaboration with our cross-functional teams with a focus on timely routing and escalation of high severity claims. As a subject matter expert, you will assist with more complex and time sensitive inquiries with a #TripObsession mindset to deliver white-glove service. This role will be a hybrid onsite/work from home schedule, and will be set on a weekday (Monday-Friday) shifts. Are you ready to Uber On?!

About The Role

As a Claims Advocate, you will investigate, manage, and review incidents to submit claims to our Insurance partners that occur throughout the region in connection with the Uber app. You will also work in collaboration with our cross-functional teams with a focus on timely routing and escalation of high severity claims. As a subject matter expert, you will assist with more complex and time sensitive inquiries with a #TripObsession mindset to deliver white-glove service. This role will be a hybrid onsite/work from home schedule, and will be set on a weekday (Monday-Friday) shifts. Are you ready to Uber On?!

What you will do?

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy.
• Demonstrate critical thinking while adhering to Uber established claims processes.
• Apply existing knowledge to assist with higher complexity claims and insurance inquiries
• Accurately respond to inquiries received from carriers and other third parties
• Demonstrate #TripObsession and solid understanding of Uber’s insurance policies when communicating with all partners
• Utilize strong written/electronic communication. Primary method of communication in the role is electronic.
• Participate in process efficiency projects (local/international scope)

Basic Qualifications

• Advanced English proficiency (highly necessary)
• Advanced knowledge of Auto insurance coverages.
• 2+ years of auto claims management experience Or 1+ year bodily injury adjusting experience Or 2+ years of travel insurance claims experience.
• Extraordinary attention to detail.
• Proficiency with various computer operating systems.

Preferred Qualifications

• Experience with bodily injury claims handling in a major insurance carrier or broker.
• Advanced written and verbal communication skills.
• Ability to maintain quality in a fast-paced, high volume environment.
• High degree of adaptability to meet changing business needs.
• Ability to mentor members of the cross-functional teams and serve as an insurance and claims subject matter expert.
• Demonstrated ability to enhance business process in the claims environment with a high degree of complexity.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.