Human Resources Representative

Hargrove, Inc.; Ciudad de México; Sur place; MXN 280 000 - 420 000; Plein temps

Résumé du poste

Hargrove, Inc. is seeking a Human Resources Representative to support employees, managers, and HR partners with daily HR operations. You will handle HRIS updates, maintain accurate records, assist with inquiries, and support health and safety, benefits, and RRSP administration.

You will be the first point of contact for our people and will administer a wide range of HR processes. Reporting to the Regional Vice President, Human Resources, the role requires confidentiality, strong communication,

Qualifications

• Bachelor's degree in Human Resources or Business Management, or related field.
• At least 2 years’ experience in administrative and customer service.
• Proven communication and time management skills.
• Detail-oriented with ability to prioritize multiple tasks and deadlines.
• Proficient in Microsoft Office applications.

Responsabilités

• Answer questions regarding company policies and procedures.
• Maintain employee records in HRIS.
• Manage HR mailbox and provide timely responses; escalate issues as needed.
• Draft HR letters and assist with onboarding of new team members.
• Assist with offboarding procedures and HR mail processing.
• Run and prepare HRIS reports and ad hoc HR reports.
• Ensure documentation is up to date and workflow approvals are followed.
• Manage Health Group Insurance and RRSP enrolments and updates.
• Support benefits administration and system improvements.
• Assist with updating company policies and SOPs; manage background checks and other HR projects.

Connaissances

Administrative experience

Customer service

Critical thinking

Time management

Microsoft Office

Excel

Communication skills

Formation

Bachelor's degree in HR or Business Management

Outils

Microsoft Word

PowerPoint

Microsoft Excel

Description du poste

• HR - General
• Full-Time
• Requisition #: HUMAN046355

Description

Position Overview

The Human Resources Representative provides support to employees, managers and Human Resources Business Partners with the daily operations of the Human Resources department. This position is responsible for HRIS system updates, maintaining accurate employee records, providing timely assistance to employees’ inquiries, supporting health and safety inquiries, and administering benefits and RSP. You will be the first point of contact for our people, and you will have an opportunity to administer a wide variety of HR processes and support activities. This position reports into the Regional Vice President, Human Resources.

Key Job Responsibilities

Human Resources Administration

Answer questions regarding company’s policies and procedures.

Maintain employee records in the Human Resources Information system (HRIS).

Responsible for managing HR mailbox and providing timely responses. Escalates HR issues using judgment to assess risk and sensitivity level.

Draft various HR Letters.

Assist with onboarding process for team members.

Assists with off-boarding procedures.

Process and file HR mail.

Information Management and Reporting

Maintain digital and electronic employee records.

Run and prepare reports from HRIS.

Prepare ad hoc reporting for HR team.

Ensure up to date and thorough documentation.

Submit workflows in HRIS and ensure approval process is followed.

Benefits Administration

Manage Health Group Insurance and Retirement Savings Plan enrolment and updates.

Maintain Group Benefits and RSP system.

Answer inquiries regarding coverage and eligibility solve and elevate issues related to benefits and RRSP.

Upload RSP contributions to vendor’s portal.

Process monthly benefits and RSP remittances, reconciliations, invoices and billing.

Participate in benefits maintenance and system improvement projects.

Other responsibilities

Assist with updates to the company policies, and FAQ documents. Create and update departmental SOPs.

Manage background check process for employees.

Manage the Reliability certification process and act as Alternate Company Security Officer.

Assist with the administration of Worker’s Compensation claims and disability claims.

Provide support with and participate in HR improvement projects.

Liaise with HR vendors.

Performs general office support functions, as needed.

Job Qualifications

Bachelors Degree in Human Resources or Business Management, other analytical discipline or equivalent experience

2+ years’ experience in administrative and customer service

Critical thinker, active listener and effective time manager

Organized, detail-oriented and able to prioritize multiple tasks and deadlines

Excellent professional written and verbal communications skills

Demonstrated ability to exercise judgment and discretion in handling confidential information and situations

Ability work in a fast paced environment and balance multiple projects and deadlines

Proficient in Microsoft Office applications, especially Excel, Word and PowerPoint