Human Resources Representative

Encore; Ciudad de México; Sur place; MXN 250 000 - 380 000; Plein temps

Résumé du poste

Encore Mexico City is seeking an Human Resources Representative to support employees, managers and HR partners with daily HR operations. You will manage HRIS updates, maintain records and respond to inquiries, while assisting with onboarding, benefits, and safety matters.

Reporting to the Regional VP of Human Resources, you will handle communications, maintain documentation, generate HR reports, and participate in HR improvement projects.

Qualifications

• Bachelor's degree in HR or related field.
• 2+ years’ experience in administrative and customer service.
• Critical thinker, active listener and effective time manager.
• Organized, detail-oriented with ability to prioritize multiple tasks.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsabilités

• Answer questions regarding company policies and procedures.
• Maintain employee records in HRIS.
• Manage HR mailbox and provide timely responses; escalate HR issues as needed.
• Draft HR letters.
• Assist with onboarding process for team members.
• Assist with off-boarding procedures.
• Process and file HR mail.
• Run and prepare reports from HRIS.
• Submit workflows in HRIS and ensure approvals.
• Manage Health Group Insurance and Retirement Savings Plan enrolment and updates.
• Liaise with HR vendors.

Connaissances

Administrative support

Customer service

MS Office proficiency

Communication skills

Time management

Formation

Bachelor's Degree in HR or Business Management

Description du poste

Position Overview

The Human Resources Representative provides support to employees, managers and Human Resources Business Partners with the daily operations of the Human Resources department. This position is responsible for HRIS system updates, maintaining accurate employee records, providing timely assistance to employees’ inquiries, supporting health and safety inquiries, and administering benefits and RSP. You will be the first point of contact for our people, and you will have an opportunity to administer a wide variety of HR processes and support activities. This position reports into the Regional Vice President, Human Resources.

Key Job Responsibilities

Human Resources Administration

• Answer questions regarding company’s policies and procedures.
• Maintain employee records in the Human Resources Information system (HRIS).
• Responsible for managing HR mailbox and providing timely responses. Escalates HR issues using judgment to assess risk and sensitivity level.
• Draft various HR Letters.
• Assist with onboarding process for team members.
• Assists with off-boarding procedures.
• Process and file HR mail.

Information Management and Reporting

• Maintain digital and electronic employee records.
• Run and prepare reports from HRIS.
• Prepare ad hoc reporting for HR team.
• Ensure up to date and thorough documentation.
• Submit workflows in HRIS and ensure approval process is followed.

Benefits Administration

• Manage Health Group Insurance and Retirement Savings Plan enrolment and updates.
• Maintain Group Benefits and RSP system.
• Answer inquiries regarding coverage and eligibility solve and elevate issues related to benefits and RRSP.
• Upload RSP contributions to vendor’s portal.
• Process monthly benefits and RSP remittances, reconciliations, invoices and billing.
• Participate in benefits maintenance and system improvement projects.

Other responsibilities

• Assist with updates to the company policies, and FAQ documents. Create and update departmental SOPs.
• Manage background check process for employees.

• Manage the Reliability certification process and act as Alternate Company Security Officer.
• Assist with the administration of Worker’s Compensation claims and disability claims.
• Provide support with and participate in HR improvement projects.
• Liaise with HR vendors.
• Performs general office support functions, as needed.

Job Qualifications

• Bachelors Degree in Human Resources or Business Management, other analytical discipline or equivalent experience
• 2+ years’ experience in administrative and customer service
• Critical thinker, active listener and effective time manager

• Organized, detail-oriented and able to prioritize multiple tasks and deadlines
• Excellent professional written and verbal communications skills
• Demonstrated ability to exercise judgment and discretion in handling confidential information and situations
• Ability work in a fast paced environment and balance multiple projects and deadlines
• Proficient in Microsoft Office applications, especially Excel, Word and PowerPoint

Competency Group

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

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