HR Operations Jr Associate

NTT America, Inc.; Región Centro; On-site; MXN 280,000 - 360,000; Full time

Job summary

NTT America, Inc. is seeking an HR Operations Assistant in Mexico to manage all employee records and support onboarding. The role requires handling HRIT tools (SAP/SuccessFactors) and ensuring lifecycle processes from Hire to Retire with accuracy and confidentiality.

You will respond to inquiries in English/Spanish, assist with audits, and perform daily HR transactions while adapting to evolving processes and systems.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Proficient in English and Spanish.
• Preferred location in Guadalajara or Mexico City with ability to commute to NTT Guadalajara or Mexico City Office.
• High level of accuracy and attention to detail.
• Proficient organizational skills.
• Ability to work independently.
• Preferred experience with filing and inventories.
• Confidential information handling and discretion.

Responsibilities

• Maintain all Mexico-based employee documentation/files.
• Assist with New Employee Orientations and ensure complete personnel files including signing of legal documents.
• Perform HR-related activities on HRIT tools (SAP/SuccessFactors) covering Hire to Retire lifecycle.
• Assist with document audits and urgent requests to scan/send/upload documentation for audits or requirements.
• Handle Tier One general inquiries about policies and basic leave questions.
• Process various HR transactions per guidelines/SOP.
• Manage calls from employees and HR staff with proficient English verbal communication.
• Receive/respond to email inquiries and tickets with proficient writing.
• Perform tasks within established turnaround times and multitask daily.
• Open to new business process changes and adapt to new systems/technology.
• Enter/maintain data in HCM modules.
• Meet with Ministry of Labor and external agencies for required forms/documentation.
• Perform other onsite responsibilities as assigned.

Skills

Bilingual English/Spanish

Organizational skills

Independent worker

Attention to detail

MS Office proficiency

Education

Bachelor’s degree

Tools

SAP

SuccessFactors

Job description

Job description

Duties Include:

• Maintaining all Mexico based employee documentation/files.

• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.

• Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).

• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements

• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.

• To process the various HR transactions as per the laid guidelines/SOP

• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)

• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)

• To perform tasks within the established turnaround time and capable of multitasking on a day to day basis

• Open for new business process changes and adaptability for new systems/technology

• Entering/maintaining data in HCM modules

• Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation

• Other onsite responsibilities as assigned.

Basic Qualifications:

• Relevant Bachelor’s degree, or equivalent combination of education and experience

• Proficient in English and Spanish

• Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office

• High level of accuracy and attention to detail

• Proficient organizational skills

• Ability to work independently

• Preferred previous experience working with filing and inventories.

• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy

Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)