HR Digital Support Coordinator

Productos Familia S.A. (Essity Colombia); Santa Fe; On-site; MXN 420,000 - 540,000; Full time

Job summary

Essity is seeking an HR Digital Support Coordinator based in the Santa Fe office, working with teams in Mexico and Europe to deliver global HR system support. You will be the first contact for HRIS queries, resolve tickets, and contribute to continuous improvements and automation across the HR digital services.

You should have experience with HR ticketing, HR administration, and familiarity with Workday or similar platforms, plus strong communication skills in English to engage with colleagues

Qualifications

• Studies in HRM or Business Administration or equivalent.
• Experience with ticketing systems and HR administration or service roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal, problem-solving skills and eagerness to learn.
• Intermediate English sufficient for email, chat and calls.

Responsibilities

• Resolve HR system queries and manage tickets promptly.
• Analyze processes and identify automation opportunities.
• Knowledge management: share and transfer knowledge.
• Maintain effective stakeholder communication across the org.
• Collaborate with units to ensure seamless service delivery.
• Support development of HR digital services and processes.
• Drive continuous improvement to enhance efficiency and user experience.

Skills

Ticketing systems

HR administration

Interpersonal skills

English communication

Education

HR Management

Business Administration

Tools

Workday

HRIS

Job description

Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and improving processes? Ready to make an impact in a global organization?

About the Role

As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system-related queries and issues raised by employees, managers, and HR staff. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based in our Santa Fe office, you will collaborate closely with colleagues in Mexico and Europe, supporting our global HR community.

What You Will Do

• Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.
• Analyze and Improve Processes: Perform root cause analysis and identify opportunities for automation and service enhancements.
• Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
• Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.
• Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.
• Support Service Development: Contribute to the creation and improvement of HR digital services and processes.
• Drive Continuous Improvement: Turn insights into actions that enhance efficiency and user experience.

Who You Are

• Studies in Human Resources Management, Business Administration, or equivalent.
• Experience in ticketing systems and HR administration or service sector roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal skills, problem-solving ability, and eagerness to learn and become a trusted go-to person.
• Intermediate level of English, you must be able to communicate within email, chat, calls, etc.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good|Excel Together |Be You with Us

Application End Date:

29 oct 2026