HR Digital Support Coordinator

Essity Higiene y Salud México, S.A. de C.V; Ciudad de México; Hybrid; MXN 260.000 - 380.000; Vollzeit

Zusammenfassung

Essity Higiene y Salud México, S.A. de C.V. is seeking an HR Digital Support Coordinator to serve as the first point of contact for HR system queries.

Based in our Santa Fe office, you will manage tickets, contribute to knowledge management, and help automate processes across our HR function. You will collaborate with colleagues in Mexico and Europe, support continuous improvement, and drive user-friendly, efficient HR services that empower employees and managers to resolve issues quickly and

Qualifikationen

• Studies in Human Resources Management, Business Administration, or equivalent.
• Experience with ticketing systems and HR administration.
• Familiarity with HRIS platforms such as Workday.
• Strong interpersonal and problem-solving skills.
• Intermediate English for email/chat/calls.

Aufgaben

• Resolve HR system queries and tickets promptly and accurately.
• Analyze processes for automation and service improvements.
• Share knowledge and contribute to knowledge base.
• Communicate effectively with employees, managers and HR teams.
• Collaborate with various units to ensure seamless service delivery.
• Support development of HR digital services and processes.
• Turn insights into actions to enhance efficiency and user experience.

Kenntnisse

HRIS familiarity

Ticketing system experience

HR administration

Workday knowledge

English communication

Customer service

Ausbildung

HR Management / Business Administration

Tools

HRIS systems

Ticketing software

Jobbeschreibung

Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and improving processes? Ready to make an impact in a global organization?

About the Role

As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system-related queries and issues raised by employees, managers, and HR staff. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based in our Santa Fe office, you will collaborate closely with colleagues in Mexico and Europe, supporting our global HR community.

What You Will Do

• Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.
• Analyze and Improve Processes: Perform root cause analysis and identify opportunities for automation and service enhancements.
• Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
• Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.
• Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.
• Support Service Development: Contribute to the creation and improvement of HR digital services and processes.
• Drive Continuous Improvement: Turn insights into actions that enhance efficiency and user experience.

Who You Are

• Studies in Human Resources Management, Business Administration, or equivalent.
• Experience in ticketing systems and HR administration or service sector roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal skills, problem-solving ability, and eagerness to learn and become a trusted go-to person.
• Intermediate level of English, you must be able to communicate within email, chat, calls, etc.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

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