HR Digital Support Coordinator

Essity; Santa Fe; On-site; MXN 300,000 - 420,000; Full time

Job summary

Essity is seeking an HR Digital Support Coordinator to be the first point of contact for HR system queries. Based in our Santa Fe office, you will resolve tickets in the HRIS, share knowledge, and contribute to automation and continuous improvement across Mexico and Europe.

You will collaborate with colleagues, support HR communities, and help deliver user-friendly digital services while providing timely, accurate responses and fostering an excellent employee experience.

Qualifications

• Requires studies in Human Resources Management, Business Administration, or equivalent.
• Experience with ticketing systems and HR administration or service roles.
• Familiarity with Workday or other HRIS platforms.
• Strong interpersonal skills and ability to learn quickly as a trusted go-to person.
• Intermediate English for communication via email, chat, and calls.

Responsibilities

• Resolve HR system queries and tickets promptly and accurately in the HRIS.
• Analyze and improve processes with root-cause analysis and automation opportunities.
• Manage knowledge and share expertise across the HR community.
• Communicate effectively with employees, managers, and HR teams.
• Collaborate with other units to ensure seamless service delivery.
• Support development and improvement of HR digital services and processes.
• Turn insights into actions to enhance efficiency and user experience.

Skills

Interpersonal skills

English communication

Problem-solving

Customer service orientation

Education

Bachelor's degree in HRM or Business Administration

Tools

Workday

Job description

Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and improving processes? Ready to make an impact in a global organization?

About The Role

As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system-related queries and issues raised by employees, managers, and HR staff. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based in our Santa Fe office, you will collaborate closely with colleagues in Mexico and Europe, supporting our global HR community.

What You Will Do

• Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.
• Analyze and Improve Processes: Perform root cause analysis and identify opportunities for automation and service enhancements.
• Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
• Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.
• Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.
• Support Service Development: Contribute to the creation and improvement of HR digital services and processes.
• Drive Continuous Improvement: Turn insights into actions that enhance efficiency and user experience.

Who You Are

• Studies in Human Resources Management, Business Administration, or equivalent.
• Experience in ticketing systems and HR administration or service sector roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal skills, problem-solving ability, and eagerness to learn and become a trusted go-to person.
• Intermediate level of English, you must be able to communicate within email, chat, calls, etc.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good|Excel Together |Be You with Us

Application End Date: 29 oct 2026

Job Requisition ID: Essity266183