HR Digital Support Coordinator

essity; Ciudad de México; Presencial; MXN 335.000 - 469.000; Jornada completa

Descripción de la vacante

Essity is seeking an HR Digital Support Coordinator based in our Santa Fe office in Mexico City to be the first contact for HR system queries. You will resolve tickets, share knowledge, and contribute to automation while collaborating with teams across Mexico and Europe to support our global HR community.

The role emphasizes problem solving, service excellence, and continuous improvement in HR digital services. English proficiency is required for cross‑border communication.

Formación

• Experience handling tickets in HRIS systems and HR admin or service roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal skills, problem-solving, and willingness to learn and become a go-to person.
• Intermediate English for email, chat, and calls.

Responsabilidades

• Handle HR system queries and resolve tickets promptly and accurately.
• Analyze processes for automation and service improvements.
• Contribute to knowledge management and sharing.
• Communicate effectively with employees, managers, and HR teams across the organization.
• Collaborate with other units to ensure seamless service delivery.
• Support development of HR digital services and processes.
• Drive continuous improvement to boost efficiency and user experience.

Conocimientos

Ticketing systems

HR administration

Workday

English (intermediate)

Educación

HR Management / Business Administration studies

Herramientas

Workday

Descripción del empleo

Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and improving processes? Ready to make an impact in a global organization?

About the Role

As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system-related queries and issues raised by employees, managers, and HR staff. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based in our Santa Fe office, you will collaborate closely with colleagues in Mexico and Europe, supporting our global HR community.

What You Will Do

• Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.
• Analyze and Improve Processes: Perform root cause analysis and identify opportunities for automation and service enhancements.
• Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
• Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.
• Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.
• Support Service Development: Contribute to the creation and improvement of HR digital services and processes.
• Drive Continuous Improvement: Turn insights into actions that enhance efficiency and user experience.

Who You Are

• Studies in Human Resources Management, Business Administration, or equivalent.
• Experience in ticketing systems and HR administration or service sector roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal skills, problem-solving ability, and eagerness to learn and become a trusted go-to person.
• Intermediate level of English, you must be able to communicate within email, chat, calls, etc.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

Application End Date:
29 oct 2026

Job Requisition ID:
Essity266183