HR Coordinator - HR Services

Danfoss; Reynosa; On-site; MXN 279,000 - 402,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plan

Personal insurance

Job summary

Danfoss is seeking an HR Services Coordinator in Reynosa, Tamaulipas to provide end-to-end HR support for onboarding, payroll, career development, and offboarding. You will act as a pivotal contact, ensuring timely resolutions and accurate data in payroll systems, while collaborating with site and regional HR teams to maintain efficient processes.

You will contribute to a culture of learning, growth, inclusion, and employee well-being, supporting service delivery with a proactive,

Qualifications

• Proven experience in HR service delivery and employee support.
• Strong communication skills and problem-solving mindset.
• Ability to work in a fast-paced, evolving environment.
• Familiarity with payroll data input and HR processes.

Responsibilities

• Lead resolution of incoming HR Service tickets and ensure accurate payroll data input.
• Support employees and managers with a high-quality customer experience.
• Collaborate with regional HR to meet SLA targets.
• Develop and update HR knowledge articles for the supported region.
• Continuously learn and share knowledge to improve site content for internal customers.

Skills

English fluency

Customer-focused

Cross-cultural awareness

HR knowledge

Education

Associate's degree or Bachelor’s

Tools

HR ServiceHub

Job description

The Impact You'll Make

As our HR Services Coordinator, you’ll play a key role in providing an excellent, end-to-end customer experience for our Danfoss workforce, supporting critical HR areas ranging from onboarding and career development to payroll administration and offboarding. At Danfoss, we are deeply committed to your continuous learning, career growth, overall well-being, and fostering a culture of inclusion. Your impact? You will act as the pivotal point of transactional HR support, ensuring employees and leaders have easy access to searchable, relevant information and timely resolutions to their inquiries. Because of your work, our internal teams will experience seamless HR processes, allowing them to focus on what they do best. You’ll collaborate with Site and Regional HR teams and take ownership of HR ServiceHub tickets, payroll data inputs, and Knowledge Management processes, helping us move toward a more efficient and inclusive future.

What You’ll Be Doing

• Lead the resolution of incoming HR Service tickets, ensuring accurate and timely data input into payroll systems for earnings, deductions, and job change workflows.
• Support Danfoss employees and managers by providing an exceptional customer experience, troubleshooting issues and thinking outside the box to deliver accurate HR solutions.
• Collaborate with cross-functional HR Service Team Members and Regional HR to ensure all Service Level Agreement (SLA) timeframes are consistently met.
• Use your skills in knowledge management and solution design to identify, develop, and implement new HR knowledge articles relevant to your supported region.
• Continuously learn and share knowledge by reviewing user feedback and updating site content to enhance how we operate and serve our internal customers.

What We're Looking For

• Relevant Experience in Human Resources, ideally supported by an Associate’s or Bachelor’s degree in HR, Business Administration, or a related field.
• Proficiency in HR service tools (such as HR ServiceHub) and an eagerness to learn and actively participate in your own career development.
• Ability to work well in a fast-paced, ever-changing environment while maintaining a high level of professionalism, discretion, and an employee-focused attitude.
• Strong communication skills in English (mandatory), with desired proficiency in Spanish and/or Portuguese to effectively support our diverse, cross-cultural workforce.
• A mindset of proactive problem solving, delivery excellence, and resourcefulness, bringing positive energy and a genuine passion for working with people.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.