Analyst, IT Service Desk

Danfoss GmbH; Apodaca; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Danfoss GmbH in Mexico is seeking an IT Service Desk Analyst to provide first-line technical support and ensure smooth global infrastructure operations. You will drive incident resolution, enable teams worldwide to work without disruption, and collaborate with cross-functional IT teams.

You’ll own service request management, document troubleshooting steps, and contribute to knowledge base for the team. Strong English and teamwork are essential for international collaboration.

Formación

• Experience in IT technical support (Service Desk / Helpdesk) or a related information technology role.
• Strong proficiency in IT ticketing systems, operating systems, networking fundamentals, and hardware/software troubleshooting.
• Ability to work independently and thrive in global, multicultural, and distributed team environments.
• Strong written and verbal communication skills (advanced English is required for daily international collaboration).

Responsabilidades

• Lead the diagnostic and resolution of complex technical incidents and service requests within established Service Level Agreements (SLAs).
• Provide timely, high-quality technical assistance through remote channels and self-service tools.
• Collaborate with infrastructure, networking, and application teams to escalate and resolve cross-functional technical issues.
• Use your problem-solving skills, IT service management tools, and process automation to optimize support workflows.
• Contribute to our knowledge base by documenting troubleshooting steps, solutions, and best practices for the team.

Conocimientos

Ticketing systems

Operating systems

Networking fundamentals

Hardware troubleshooting

Software troubleshooting

English communication

Descripción del empleo

As our IT Service Desk Analyst, you’ll play a key role in providing first-line technical support and ensuring the uninterrupted, smooth operation of our global infrastructure and systems. Your impact? You will drive the efficient resolution of complex technical incidents, enhance service delivery, and empower our teams worldwide to work without disruption. You’ll collaborate with cross-functional IT teams and take ownership of service request management, helping us move toward a more efficient and digital future.

What You’ll Be Doing

Lead the diagnostic and resolution of complex technical incidents and service requests within established Service Level Agreements (SLAs).

Support internal stakeholders by providing timely, high-quality technical assistance through remote channels and self-service tools.

Collaborate with infrastructure, networking, and application teams to **escalate** and resolve cross-functional technical issues.

Use your skills in problem-solving, IT service management tools, and process automation to optimize support workflows.

Contribute to our knowledge base by documenting troubleshooting steps, solutions, and best practices for the team.

What We're Looking For

Previous experience in IT technical support (Service Desk / Helpdesk) or a related information technology role.

Strong proficiency in IT ticketing systems, operating systems, networking fundamentals, and hardware/software troubleshooting.

Demonstrated ability to work independently and thrive in global, multicultural, and distributed team environments.

Strong written and verbal communication skills (advanced English is required for daily international collaboration).

A mindset focused on problem-solving, continuous improvement, and exceptional customer service.

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well‑being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our F AQ Pag e .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.