Customer Claims Handling Specialist

Danfoss; Reynosa; Presencial; MXN 250.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Descripción de la vacante

Danfoss in Reynosa, Mexico is seeking a Customer Claims Handling Specialist to manage customer claims from intake to closure with a strong focus on documentation and timely communication.

You will coordinate cross-functional teams, support investigations, and ensure escalation tracking and record integrity to drive continuous improvement and customer satisfaction.

Formación

• Bachelor’s degree in Engineering, Quality, Operations, Business, Customer Service, or related field.
• Proven experience in customer quality, complaint handling, manufacturing quality, technical service, customer support, or related environments.
• Working knowledge of 8D, containment, root-cause analysis, corrective actions, CAPA concepts, and quality management systems.

Responsabilidades

• Manage customer claims from intake through closure with accurate documentation and ownership.
• Coordinate cross-functional teams to support investigations and corrective-action follow-up.
• Communicate with customers providing acknowledgments, status updates, and formal responses such as 8D reports.
• Track commitments, due dates, containment actions, and escalation risks for on-time resolution.
• Maintain audit-ready claim records and support trend analysis and process improvements.

Conocimientos

8D problem solving

CAPA concepts

Documentation

Educación

Bachelor's degree in Engineering, Quality, Operations, Business, or related field

Descripción del empleo

The Impact You'll Make As our Customer Claims Handling Specialist, you’ll play a key role in delivering a trusted and professional customer experience by managing claims and complaints from intake through closure. You will serve as the main coordination point between customers and internal teams, ensuring timely communication, accurate documentation, and effective follow-through across the entire claim-handling process.

At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work. You’ll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.

Your impact? You will help strengthen customer confidence, improve response consistency, and support quality excellence by ensuring claims are managed with urgency, transparency, and accuracy. Your work will contribute to stronger customer relationships, improved operational learning, and continuous improvement across the organization.

You’ll collaborate with Quality, Engineering, Operations, Field Service, Supply Chain, Sales, and Customer Service teams, taking ownership of claim coordination, communication, escalation tracking, and record integrity, helping us move toward a more customer-focused and efficient future.

What You’ll Be Doing

• Manage customer claims from intake through closure, ensuring accurate documentation, case ownership, milestone tracking, and timely communication.
• Coordinate cross-functional teams including Site Quality, Engineering, Field Service, Operations, and commercial stakeholders to support investigations and corrective-action follow-up.
• Communicate with customers by providing acknowledgments, status updates, evidence requests, containment updates, and formal responses such as 8D reports.
• Track commitments, due dates, containment actions, and escalation risks to ensure visibility, accountability, and on-time resolution.
• Maintain complete and audit-ready claim records while supporting trend analysis, process improvement initiatives, and continuous learning across the organization.

What We're Looking For

• Bachelor’s degree in Engineering, Quality, Operations, Business, Customer Service, or related field, or equivalent relevant experience.
• Proven experience in customer quality, complaint handling, manufacturing quality, technical service, customer support, or related industrial environments.
• Working knowledge of 8D, containment, root-cause analysis, corrective actions, CAPA concepts, and quality management systems.
• Strong communication, documentation, and organizational skills with the ability to manage multiple priorities and stakeholders effectively.
• A mindset of customer focus, collaboration, accountability, attention to detail, and continuous improvement within cross-functional and global environments.

What You\'ll Get From Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference? If this role excites you, we’d love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.