Healthcare Patient Specialist (Calling & Insurance Verification)

Snapscale; Mérida; Presencial; MXN 179.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Hybrid/remote roadmap after 12 months

Descripción de la vacante

Snapscale is seeking a Healthcare Patient Specialist in Mérida to support U.S. clinics from our onsite hub. The role blends patient care with analytical insurance verification, requiring professional English and empathy in conversations with patients and insurance providers.

The position operates full-time on weekdays during U.S. business hours, with a path to performance-based hybrid/remote arrangements after 12 months. Training focuses on patient psychology and U.S. insurance systems.

Formación

• Full bilingual fluency in English and ability to negotiate with U.S. insurance reps and patients.
• Empathetic yet structured communication on calls.
• 1–3 years in clinic administration or high-tier call center environments.

Responsabilidades

• Interact with patients providing care and communications (interpersonal focus).
• Be the warm, professional voice of U.S. concierge medical clinics.
• Handle inbound inquiries and proactive scheduling, onboarding, and intake.

Conocimientos

Bilingual English

Empathetic communication

Attention to detail

Clinic admin experience

Descripción del empleo

Job Title: Healthcare Patient Specialist (Calling & Insurance Verification)

Location

Mérida, Mexico (Onsite Hub)

Salary

Salary: 16,000 – 22,000 MXN / month + Competitive Benefits

Contract & Hours

Full-time | Monday – Friday (U.S. Business Hours)

Hiring Process

Fast-Track Hiring via Spark Hire

Are you a sharp, bilingual professional who loves interacting with people but also enjoys analytical, detail-oriented problem-solving?

Snapscale has been partnering with premium U.S. medical clinics since 2017. Our Mérida Delivery Center is expanding, and we are looking for versatile, high-caliber talent to take on a dynamic dual-focus role that sits at the center of U.S. healthcare operations.

Dynamic of the Dual Role

• Patient Care & Communications (Interpersonal Focus)


• Act as the warm, professional voice of U.S. concierge medical clinics.


• Handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake.


• Overcome patient hesitations with empathy and clear, confident communication.


• Insurance Verification & VOB (Analytical Focus)


• Call U.S. insurance networks directly to perform deep-dive Verification of Benefits (VOB).


• Cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy.


• Update electronic medical records (EMR/EHR) and billing tracking systems without errors.

What You Get

• Stable, competitive monthly salary (16,000 – 22,000 MXN).


• Premium paid training mapping out both patient psychology and U.S. insurance systems.


• A collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months.


• Genuine career scaling within a fast-growing international operations firm.

*Note: This is an administrative operations role. If you are seeking a clinical practitioner track (doctor, therapist), this position will not align with your goals.*

Requirements

What We Are Looking For:

• Full Bilingual Fluency: Exceptional, natural English communication skills (written and spoken) are required to negotiate comfortably with U.S. insurance representatives and patients.


• The \"Dual\" Mindset: You need to be highly articulate and empathetic on the phone, yet structured and zero-tolerance for data entry errors when handling insurance metrics.


• Experience: 1–3 years of experience in a clinic administrative role, high-tier customer success, hospitality management, or advanced call center environments. (Full paid training on U.S. insurance frameworks is provided!)