Health & Wellness Contact Center Sales Manager

SHA; Cancún; On-site; MXN 600,000 - 900,000; Full time

Job summary

SHA is seeking a Contact Center Sales Manager in Cancún to lead our Health Journey & Reservations Advisors, blending team leadership with a drive for commercial performance. You will coach a senior, multilingual team, ensure premium service, and focus on consultative conversion across multiple lead sources while maintaining professional communication.

The role reports to the Global Contact Center Manager and Operations Manager in SHA Mexico, with a strong emphasis on data-driven decision making

Qualifications

• 5-7 years of leadership experience in a relevant setting.
• Proficiency in English and Spanish.
• Analytical and commercial aptitude.
• Passion for health and wellness.
• Motivational leadership qualities.

Responsibilities

• Lead and coach a senior multilingual Reservations team with premium service standards.
• Drive funnel optimization and consultative selling to maximize revenue.
• Analyze KPIs and dashboards to inform weekly strategic decisions.

Skills

Leadership

Coaching

Commercial management

Data analysis

English & Spanish

Tools

Navision

HubSpot

RingOver

Job description

SHA is seeking a Contact Center Sales Manager in Cancún to lead our Health Journey & Reservations Advisors, blending team leadership with a drive for commercial performance. You will coach a senior, multilingual team, ensure premium service, and focus on consultative conversion across multiple lead sources while maintaining professional communication.

The role reports to the Global Contact Center Manager and Operations Manager in SHA Mexico, with a strong emphasis on data-driven decision making