Sales Operations Manager

Confie; Tijuana; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Christmas Bonus

IMSS

Profit Sharing

Savings Fund

Major Medical Insurance

Life Insurance

TripBeat

Friendly work environment

Financing and discounts at local餐000

Job summary

Confie seeks a Sales Operations Manager to lead the day-to-day operations of a high-performing sales team, driving results, operational efficiency, employee engagement, and customer satisfaction. You will oversee team performance, lead management processes, staffing, and key initiatives.

In this role you will ensure achievement of KPIs and organizational goals while fostering an inclusive and high-energy work environment within our Mexico operation.

Qualifications

• 3+ years of leadership experience in Sales Operations, Call Center, Shared Services, or related environments.
• Proven ability to drive sales performance and meet business objectives.
• Strong coaching, analytical, and people leadership skills.

Responsibilities

• Lead, coach, and develop sales teams to achieve KPIs.
• Monitor and optimize lead generation, management, and conversion.
• Drive employee engagement and reduce attrition through effective leadership.
• Manage workforce planning, resource allocation, and efficiency.
• Analyze performance metrics and implement improvement plans.

Skills

Leadership

Coaching

Analytical

People leadership

Job description

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.

The Sales Operations Manager is responsible for leading the day-to-day operations of a high-performing sales team, driving business results, operational efficiency, employee engagement, and customer satisfaction. This role oversees team performance, lead management processes, staffing, and business initiatives while ensuring achievement of key performance indicators and organizational goals.

Key Responsibilities

• Lead, coach, and develop sales teams to achieve sales and operational KPIs.
  
• Monitor and optimize lead generation, lead management, and conversion performance.
  
• Drive employee engagement and maintain low attrition through effective leadership.
  
• Foster a healthy, accountable, and inclusive work environment.
  
• Manage workforce planning, resource allocation, and operational efficiency.
  
• Identify opportunities to reduce costs and improve productivity.
  
• Build strong relationships with internal business partners and stakeholders.
  
• Analyze performance metrics and implement action plans to drive continuous improvement.
  
• Support leadership development and succession planning within the operation.
  

Requirements

Qualifications

• 3+ years of leadership experience in Sales Operations, Call Center, Shared Services, or Contact Center environments.
  
• Proven ability to drive sales performance and achieve business objectives.
  
• Strong coaching, analytical, and people leadership skills.
  
• Experience managing KPIs, staffing, performance, and operational processes.
  
• Ability to motivate teams in a fast-paced, high-volume sales environment.
  

Law Benefits

• Christmas Bonus.
  
• IMSS
  
• Profit Sharing
  
• Savings Fund
  
• Major Medical Insurance
  
• Life Insurance
  
• TripBeat
  
• Friendly work environment
  
• Financing and discounts at local restaurants and coffee shops