Resort Operations Director — Luxury Wellness

Factorial; Isla Mujeres; Vor Ort; MXN 1.100.000 - 1.600.000; Vollzeit

Zusammenfassung

SHA Wellness Clinic in Mexico offers a Resort Manager role overseeing Front Office, Housekeeping, Security, Engineering, F&B, and Culinary operations. You will drive strategy, ensure exceptional guest experiences, and manage risk while leading diverse teams in a luxury setting.

Required are 8+ years in luxury hospitality, strong leadership across departments, and fluency in English and Spanish. The position emphasizes quality standards, budget control, and a focus on excellence and guest

Qualifikationen

• Minimum 8 years of experience in luxury hospitality or similar leadership roles.
• Proven ability to manage multiple operational departments and budgets.
• Advanced English (C1) and fluent Spanish required.

Aufgaben

• Lead and oversee Front Office, Housekeeping, Security, Engineering, F&B, and Culinary operations.
• Define and implement hospitality strategy aligned with SHA México’s objectives.
• Develop teams, drive performance, and ensure guest satisfaction and safety.
• Monitor KPIs, manage budgets, and coordinate with General Management.

Kenntnisse

Operational leadership

Multi-department leadership

Budget management

Quality standards

English proficiency

Spanish fluency

Strategic thinking

Jobbeschreibung

SHA Wellness Clinic in Mexico offers a Resort Manager role overseeing Front Office, Housekeeping, Security, Engineering, F&B, and Culinary operations. You will drive strategy, ensure exceptional guest experiences, and manage risk while leading diverse teams in a luxury setting.

Required are 8+ years in luxury hospitality, strong leadership across departments, and fluency in English and Spanish. The position emphasizes quality standards, budget control, and a focus on excellence and guest