Director of Luxury Resort Operations

SHA; Cancún; On-site; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Restaurant facilities nearby

Job summary

SHA Wellness Clinic in Cancún, Mexico seeks a Resort Manager to oversee and lead the property’s operations, ensuring stellar guest experiences and safety across Front Office, Housekeeping, Security, Engineering, F&B, and Culinary. You will align with SHA’s standards and drive performance with a focus on service excellence.

The role requires extensive luxury-hospitality leadership, cross-functional team development, and strong budget/ KPI management, while promoting a positive work environment

Qualifications

• Minimum 8 years of luxury hospitality experience.
• Experience leading multiple departments (Front Office, Housekeeping, F&B, Culinary, Security, Engineering).
• Advanced English (C1) and fluent Spanish.

Responsibilities

• Lead and oversee the overall operations of Front Office, Housekeeping, Security, Engineering, F&B, and Culinary to achieve objectives and maintain SHA standards.
• Define and implement Hospitality operational strategy aligned with SHA México objectives and company vision.
• Lead management teams, fostering leadership, collaboration, accountability, and results orientation.
• Ensure an integrated, personalized, and safe guest experience reflecting SHA's hospitality standards.
• Monitor KPIs across operations, quality, and guest satisfaction and implement improvement plans.
• Oversee workforce planning, budgeting, and resource management in coordination with HR and occupancy needs.
• Participate in talent development, performance evaluation, and succession planning for leaders and teams.
• Oversee budget management and cost control for areas under responsibility and coordinate with General Management.

Skills

Leadership

Guest experience

Strategic thinking

Team development

Operations management

Budgeting

Risk management

English (C1)

Job description

SHA Wellness Clinic in Cancún, Mexico seeks a Resort Manager to oversee and lead the property’s operations, ensuring stellar guest experiences and safety across Front Office, Housekeeping, Security, Engineering, F&B, and Culinary. You will align with SHA’s standards and drive performance with a focus on service excellence.

The role requires extensive luxury-hospitality leadership, cross-functional team development, and strong budget/ KPI management, while promoting a positive work environment