Jefatura de desarrollo y aprendizaje

SHA; Cancún; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

SHA Wellness Clinic in Cancún seeks a Head of Academy to lead the Academy operation, driving SHA’s Learning & Development and Culture strategy locally. You will ensure training priorities are executed, design learning journeys, manage onboarding, and coordinate the internal trainer programme to deliver exceptional guest experiences.

The role requires a strong guest-centric mindset, stakeholder collaboration, and the ability to develop a high-performing team while aligning with corporate

Qualifications

• Bachelor's degree in Psychology, Education, HR, Business Administration, Hospitality, or related field.
• Master’s degree in HRM or Learning & Development is highly desirable.
• Train-the-Trainer, coaching, or project-management qualifications are valued.
• Strong execution, planning, and attention to detail.
• Excellent communication and stakeholder-management skills.
• Guest-centric mindset and commitment to service excellence.

Responsibilities

• Create, implement, and update the annual Academy Plan aligned with SHA Mexico and corporate strategy.
• Identify training needs with departmental leaders and managers.
• Implement Learning & Development and Culture programmes for SHA Mexico.
• Design learning journeys across classroom, virtual, and experiential formats.
• Manage onboarding programme content, facilitators, and evidence.
• Coordinate and monitor internal Trainer programme and service standards training.
• Oversee budget, suppliers, and events to strengthen SHA Culture.

Skills

Leadership

Training & Development

Stakeholder Management

Curriculum Design

Onboarding

Budget Management

Education

Bachelor’s degree in Psychology, Education, Human Resources, Business Administration, Hospitality, or related discipline

Master’s degree in HR Management or Learning & Development (desirable)

Job description

SHA Wellness Clinic is an international leader in integrative health, prevention, and longevity. It has been recognised as the “World’s Best Wellness Clinic” at the World Spa Awards for several consecutive years. Through the SHA Method, we combine cutting-edge medical innovation, evidence-based natural therapies, and healthy nutrition to help people achieve and maintain an optimal state of physical, mental, and spiritual wellbeing.

Since opening in 2008, SHA has transformed the lives of more than 65,000 guests from around the world and continues to expand its impact, with its flagship property in Spain, a new destination in Mexico, and upcoming openings in Dubai and the UAE. SHA is a Green Globe-certified brand and brings together a truly multicultural team united by the mission of creating transformative and memorable experiences for every guest.

We are looking for a Head of Academy to lead the Academy operation at SHA Mexico, ensuring the consistent and timely execution of the property’s training and development priorities. This role will locally implement SHA’s corporate Learning & Development and Culture strategy, methodologies, and standards, adapting them to the needs of the business. The Head of Academy will ensure that Talent members have the knowledge, skills, and behaviours required to deliver an exceptional guest experience.

Main Duties and Responsibilities

• Create, implement, and update the annual Academy Plan, aligned with SHA Mexico’s priorities and the corporate strategy.
• Identify and prioritise training needs in partnership with departmental leaders and managers.
• Implement corporate Learning & Development and Culture programmes, adapting them to the needs of SHA Mexico.
• Design and coordinate learning journeys by department and role, across classroom, virtual, and experiential learning formats.
• Manage and continuously improve the local onboarding programme, coordinating content, agendas, facilitators, supporting evidence, and follow-up.
• Design, implement, and monitor the internal Trainer programme.
• Coordinate training on service standards, operational excellence, and guest experience.
• Facilitate training sessions on culture, values, leadership, service skills, and other Academy-related topics.
• Coordinate career-development pathways and actions arising from performance reviews, as well as career and succession plans, in partnership with Managers, the People Manager Mexico, and Corporate teams.
• Administer the SHAAcademy platform, or the applicable LMS, ensuring users, assignments, curricula, and records remain up to date.
• Promote innovation in learning methodologies and the digital transformation of training processes.
• Prepare and manage the annual budget, as well as training and Culture initiative suppliers.
• Coordinate events and initiatives that strengthen SHA Culture and the Talent experience.
• Coordinate and follow up on action plans resulting from Talent satisfaction surveys, in collaboration with the owners of each initiative.
• Oversee internal communication at SHA Mexico and ensure it is effective and aligned with SHA Culture, values, and established corporate channels.
• Lead, coach, and develop the team, setting priorities and objectives, monitoring progress, and identifying growth opportunities to ensure a strong and consistent Academy operation.
• Measure agreed KPIs, prepare reports and improvement plans, and keep departmental procedures and records up to date.
• Ensure the appropriate planning, coordination, and documentation of training activities, maintaining updated records, attendance logs, and certificates required by Mexico’s Ministry of Labour and Social Welfare (STPS), as well as other applicable Mexican authorities and regulations.
• Comply with all Information Security policies and procedures.

Requirements

• Bachelor’s degree in Psychology, Education, Human Resources, Business Administration, Hospitality, or a related discipline.
• A Master’s degree in Human Resources Management, or a specialisation in Learning & Development, instructional design, digital learning, or talent management, is highly desirable.
• Train-the-Trainer certification, coaching qualifications, or project-management experience are valued.
• Strong execution and results orientation.
• Excellent planning, organisational, and attention-to-detail skills.
• Strong communication, facilitation, and influencing skills.
• Stakeholder-management skills and a collaborative approach to work.
• A strong guest-centric mindset and commitment to service excellence.

Key Competencies

• Growth-minded: An entrepreneurial mindset, with a constant drive for growth, improvement, and achievement.
• Self-analytical skills: The ability to critically reflect on actions and decisions, recognising that there are always opportunities to improve.
• Constant learning: A genuine curiosity to learn, seek new knowledge, and evolve continuously.
• Common sense & excellence: The ability to apply sound judgement and attention to detail in pursuit of excellence.
• Passionate attitude: A strong passion for what you do, making the most of every experience with a positive attitude and willingness to contribute.
• Energetic & proactive: An energetic, dynamic approach to daily work, combined with initiative and creativity in finding solutions.
• Emotional intelligence: The ability to demonstrate emotional intelligence, positivity, resilience, and a solution-oriented mindset.

SHA is much more than a workplace: it is a unique environment where nature, science, and purpose come together. Every day, our team helps transform people’s lives, and you will have the opportunity to grow alongside exceptional professionals in an environment built on excellence and genuine care.

We are committed to diversity, equity, and inclusion. You will join a truly international team, with women and men in leadership positions, and a culture in which different perspectives are valued and everyone can develop based on their merit and talent.

If you want your work to have a real impact and are ready to become part of something truly unique, we would love to meet you.