Head of Customer Success, B2B Loyalty – Remote & Equity

Jobgether; Mexico; Remote; MXN 670,000 - 1,004,000; Full time

Benefits offered by this job

Fully remote work

Equity participation with QBX tokens

40-hour workweek

24 days of annual leave

Job summary

Jobgether in Mexico seeks a strategic Head of Customer Success to build onboarding and lifecycle management for a growing B2B loyalty and partner platform. You will own the customer journey from integration and launch to optimization and long-term relationship management, using AI-powered workflows.

You will lead the first dedicated CS hire, shaping scalable processes and collaborating with sales and cross-functional teams to drive partner success in a fully remote, international startup.

Qualifications

• 5+ years of experience in customer success, account management, or partner onboarding within loyalty, SaaS, or payments industries.
• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement.
• Strong communication skills in English and German; ability to work with cross-functional teams and remote stakeholders.

Responsibilities

• Own the end-to-end onboarding process for new B2B customers, including integration, launch, and ongoing success management.
• Guide partners through launch checklists and ensure timely completion of integration, balance top-ups, platform listings, and reviews.
• Act as primary contact for active customers to maximize value from loyalty partnerships and drive retention.

Skills

German language

English language

Tools

HubSpot

Claude AI

Job description

Jobgether in Mexico seeks a strategic Head of Customer Success to build onboarding and lifecycle management for a growing B2B loyalty and partner platform. You will own the customer journey from integration and launch to optimization and long-term relationship management, using AI-powered workflows.

You will lead the first dedicated CS hire, shaping scalable processes and collaborating with sales and cross-functional teams to drive partner success in a fully remote, international startup.