Head of Customer Performance & Tech Operations
Mastercard
Una candidatura hecha para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.
Descripción de la vacante
Mastercard in Mexico City seeks a Lead, Customer Performance to support the CCPT team, monitoring product health and regional performance, and coordinating with product, engineering and customer-facing teams during incidents.
You will lead escalations, drive resilience programs, and shape technology initiatives in the region, partnering with senior technology leaders to deliver secure, reliable operations.
Formación
- 8+ years of experience in Technology Operations, Customer Success.
- Proven ability to monitor service health and performance metrics.
- Experience with incident management and crisis communications.
- Ability to translate technical issues into business-focused language.
- Strong collaboration with Product, Engineering, Operations, and Customer teams.
Responsabilidades
- Monitor product health and performance trends by region, division, and customer.
- Coordinate information flow between product teams and customer-facing teams during incidents.
- Identify trends in regional resilience and opportunities for improvement.
- Lead stakeholder engagement and manage major incidents or crises.
- Drive a transformation mindset and continuous improvement in the region.
- Shape and execute strategic tech initiatives aligned with global goals.
Conocimientos
Descripción del empleo
Mastercard in Mexico City seeks a Lead, Customer Performance to support the CCPT team, monitoring product health and regional performance, and coordinating with product, engineering and customer-facing teams during incidents.
You will lead escalations, drive resilience programs, and shape technology initiatives in the region, partnering with senior technology leaders to deliver secure, reliable operations.
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