Lead Logistics Operations & CX Director - Mexico

Maersk Line Limited; Ciudad de México; Híbrido; MXN 2.000.000 - 2.800.000; Jornada completa

Descripción de la vacante

Maersk Line Limited in Mexico City seeks a Head of Lead Logistics Operations & CX to lead a multi-site team and shape the operating model for our Lead Logistics pillar. This senior role focuses on end-to-end customer experience and strategic transformation.

You will drive digital platform adoption, manage SLAs, and partner with area leadership to scale capability across Mexico, Manila, and LATAM, while mentoring leaders and handling end-to-end customer conversations.

Formación

• Academic background in Supply Chain, Logistics, International Trade, Business Administration, Industrial Engineering or related field.
• 8+ years in logistics or supply chain operations, including 4+ years leading leaders in large, multi-site teams.
• Strong design of operating models, governance of SLAs/KPIs, cost-to-serve and platform adoption.

Responsabilidades

• Define and lead the strategic roadmap for the Lead Logistics Operations & CX pillar in Mexico.
• Lead the migration of Lead Logistics work from the Area into the GSC, including team scale-up and capability build.
• Drive transformation toward SCP, NFTP and related digital platforms, with adoption accountability.
• Build a strategic partnership with the Mexico Area leadership team.
• Design the operating model: accountabilities, decision rights, governance forums and escalation paths.
• Own service delivery performance, SLAs, productivity and cost-to-serve across the pillar.
• Forecast operational risks and steer team leaders toward resolution.
• Mentor, coach and develop team leaders into a high-performing leadership layer.
• Lead end-to-end Lead Logistics conversations with customers and product teams.
• Collaborate across multicultural, multi-site teams in Mexico, Manila and wider Latin America.
• Ensure governance, risk management and compliance across the operation.

Conocimientos

Strategic thinking

Stakeholder management

People leadership

Executive communication

Customer centricity

Change leadership

Multicultural teams

Leadership coaching

Educación

Supply chain / logistics degree

Herramientas

MS Office

Supply chain platforms

Transport management systems

SCP exposure

Descripción del empleo

Maersk Line Limited in Mexico City seeks a Head of Lead Logistics Operations & CX to lead a multi-site team and shape the operating model for our Lead Logistics pillar. This senior role focuses on end-to-end customer experience and strategic transformation.

You will drive digital platform adoption, manage SLAs, and partner with area leadership to scale capability across Mexico, Manila, and LATAM, while mentoring leaders and handling end-to-end customer conversations.