Commercial Card Services Lead - Transformation & Impact

HSBC; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid leave

Flexible working

Career development

Descripción de la vacante

HSBC Global Service Center in Mexico City is seeking an experienced leader to head the Commercial Card Service team within Global Card Service Delivery. You will drive the transformation agenda, coordinate with regional leaders, and oversee technology rollouts to deliver best-in-class service.

The role requires strong people leadership, governance experience, and the ability to manage multiple priorities in a fast-paced banking environment.

Formación

• Strong service background including contact center or operational management experience.
• Proven coaching, mentoring and people-development skills.
• Ability to manage capacity/headcount and governance structures.
• Excellent written and verbal communication in English.

Responsabilidades

• Lead and manage the Commercial Card Service team for the region.
• Support the Global Card Service Transformation strategy with regional and global stakeholders.
• Oversee rollout of technology solutions for the teams.
• Maintain strong relationships with colleagues across sites to align actions and objectives.
• Drive governance, produce reports, and manage escalation channels.
• Ensure compliance with risk and SOX requirements for card servicing.

Conocimientos

Service management

Team leadership

Operational risk

Stakeholder management

English proficiency

Change management

Descripción del empleo

HSBC Global Service Center in Mexico City is seeking an experienced leader to head the Commercial Card Service team within Global Card Service Delivery. You will drive the transformation agenda, coordinate with regional leaders, and oversee technology rollouts to deliver best-in-class service.

The role requires strong people leadership, governance experience, and the ability to manage multiple priorities in a fast-paced banking environment.