SDC Manager, GTM Accelerate

Stripe; Ciudad de México; Híbrido; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Stripe is seeking a seasoned leader to head a team of Implementation Specialists within Stripe Accelerate. You will guide technical guidance across user implementations, set clear goals, and use metrics to drive performance.

In this hybrid role based in Mexico City, you will coordinate with Product, Sales, Engineering, and ProServ to ensure high-quality integrations that deliver strategic value for customers and accelerate successful deployments.

Formación

• Minimum requirements described in the post for senior leadership in professional services.
• Experience leading customer-facing teams in high-growth tech environments.
• Ability to translate complex concepts to technical and non-technical audiences.

Responsabilidades

• Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations.
• Oversee project delivery and monitor health, quality, and SLA compliance.
• Coordinate escalations across Product, Sales, Engineering, and ProServ teams.
• Manage onboarding for new specialists, including access and training.
• Identify opportunities to improve processes and adopt better practice for service delivery.
• Collaborate with cross-functional teams to deliver high-impact initiatives.
• Advocate for exceptional customer service and build strong customer relationships.

Conocimientos

Team leadership

Customer success

Cross-functional collaboration

Operational mindset

Analytical skills

Excellent communication

Strategic thinking

Stakeholder management

Descripción del empleo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team:

Stripe Accelerate is a division of Professional Services (ProServ) that helps users realize the full value of their Stripe investment. Accelerate focuses on well-defined use cases. Accelerate streamlines the implementation of these solutions, guiding users through their journey with precision and efficiency. Our team uses deep product knowledge, standardized processes, and automation to deliver outcomes. We nurture a diverse talent pool, providing high-potential professionals with unparalleled growth opportunities and preparing them for successful careers at Stripe.

What you’ll do

In this role, you’ll lead a team of Implementation Specialists dedicated to providing technical guidance throughout the user’s implementation journey with Stripe. Your team will address technical queries, troubleshoot issues, and collaborate closely with frontline developers and technical leaders to ensure a simple, effective experience. You will actively engage with and develop your team, setting clear goals and using metrics to improve performance. Your strong operations mindset and quick thinking will be vital in ensuring that projects are delivered successfully and that users deploy high-quality integrations to realize strategic value from Stripe.

Responsibilities

• Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations
• Oversee project delivery of the book of business assigned to your team through: monitoring of project health, quality, and SLA compliance
• Effectively manage team capacity through: project assignments, resource allocation and forward capacity planning (including PTO planning)
• Coordinate escalations across Product, Sales, Engineering, and Professional Services teams
• Manage the onboarding process for new Implementation Specialists, including system access, and training
• Identify opportunities to improve processes and adopt new practices that enhance service delivery
• Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives
• Advocate for exceptional customer service and build strong relationships with users.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment
• 10+ years of customer facing experience in an infrastructure, platform, or SaaS business
• Ability to convey complex business and technical concepts to both technical and non-technical audiences, along with quickly grasping technical concepts to support escalations
• Experience working cross-functionally with global teams to deliver high-impact initiatives
• Operational mindset with experience in launching new processes and delivering services
• Analytical skills to investigate, prioritize, and identify the root cause of issues
• Comfort operating in a highly ambiguous and fast-paced environment
• Excellent written and verbal communication skills

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Company

Stripe

Team

Operations

Office location

Mexico City

Employment type

Full time