Global Mobility & Relocation Specialist - LATAM

Kerry; Santiago de Querétaro; On-site; MXN 320,000 - 520,000; Full time

Job summary

Kerry Group is seeking a Rewards Associate to support Global Mobility and benefits across Latin America. You will be the first point of contact for employees, managers, HR teams, and external vendors through immigration, assignments, and relocations.

The role emphasizes accuracy, timely follow-up, and strong stakeholder communication. Approximately 70% of the role focuses on Global Mobility with the remaining 30% supporting LATAM benefits activities.

Qualifications

• At least one year of experience in Global Mobility, immigration, relocation, HR operations, benefits, employee services, or a related field.

Responsibilities

• Track visa and work-authorization expiration dates across LATAM and initiate renewal activities in advance.
• Serve as the Tier 1 point of contact for Global Mobility, immigration, and relocation cases.
• Support employees and their families throughout visa, work-authorization, international assignment, and relocation processes.
• Coordinate with immigration and relocation vendors, including Fragomen and Graebel.
• Initiate international assignments and domestic relocations in AssignmentPro and maintain accurate assignee records throughout the assignment lifecycle, including family, compensation, benefits, immigration, and relocation information.
• Coordinate ongoing relocation activities with external vendors, including lease renewals and other in-assignment support requirements.
• Gather case information, explain available options, and provide practical recommendations to employees, managers, and HR stakeholders.
• Maintain accurate case records and ensure compliance with immigration and work-authorization requirements.
• Manage multiple cases simultaneously, prioritizing requests based on urgency, complexity, and business impact.
• Escalate complex or senior-level cases to Tier 2 specialists using the appropriate escalation process.
• Perform data audits and ensure documentation is complete, accurate, and up to date.
• Support selected LATAM benefits processes, including telework-related activities and other regional programs as required.
• Collaborate closely with HR, business leaders, external vendors, and Global Mobility specialists.

Skills

Global Mobility

HR operations

Benefits administration

Customer service

Data management

Case management

Ownership & prioritization

Problem solving

Tools

Excel

AssignmentPro

Job description

Kerry Group is seeking a Rewards Associate to support Global Mobility and benefits across Latin America. You will be the first point of contact for employees, managers, HR teams, and external vendors through immigration, assignments, and relocations.

The role emphasizes accuracy, timely follow-up, and strong stakeholder communication. Approximately 70% of the role focuses on Global Mobility with the remaining 30% supporting LATAM benefits activities.